Patient Access Trainer Patient Access

Position: PATIENT ACCESS TRAINER - A - PATIENT ACCESS
Status:
Full Time

Shift: Multiple locations, hours vary.

Exempt:
No

Summary:

The Patient Access Trainer is responsible for training all staff in all departments who perform patient access functions. This includes Epic training, compliance training*, education of policies and procedures, identification of staff errors, review of staff errors with individual employees, all aspects of collections and any other function that is within the scope of patient access. The trainer will also work directly with Patient Access Management and Patient Access Specialist to develop training modules for computer-based learning and classroom learning.

The trainer will teach Patient Access courses to staff. The trainer will assist in entry level and annual competency assessment of staff that perform patient access functions. The trainer will be assigned as needed to perform duties of scheduling, insurance verification, and registration and will float to all areas of patient access to maintain proficiency in patient access operations. The Patient Access Trainer assists the Patient Access Specialist in the management of Patient Access EPIC WQ's to resolve account issues negatively impacting patient registration and payment information while identifying staff education needs based on assessment of account issues.

* Compliance pertains to company compliance, payer rules and regulations, state and federal laws and any other rule or regulation that impacts patient access. The Patient Access Trainer provides excellent customer service while training staff and during the patient access/intake process according to established hospital procedures. The Patient Access Trainer executes patient access through the continuum of the revenue cycle that supports efficiency, cost reduction and service improvement.

The Patient Access Trainer understands that Patient Access services consist of the patient's pre-encounter, encounter and discharge, which includes accurate and efficient patient scheduling, registration, insurance verification and collections that is in compliance with payer and facility rules and regulations.

Other information:

Other Information

1.

Education Required:

High School Diploma; previous experience in healthcare required; at least one year in admissions, collections, or other related healthcare field. College degree can be substituted for experience. Preferred Certified Healthcare Access Associate (CHAA)

2. Knowledge, Skills, and Abilities:
Medical Terminology desired; ability to communicate over the telephone; excellent customer service skills. Must be able to interpret complex documents related to insurance benefits. Must be able to read and understand physician's orders.

3. Intermediate computer skills required; ability to operate a computer using Word, Excel, and email, fax machines, printers, and copiers.

4. Physical Skill

Required:

Must have considerable hand-eye coordination to operate a computer. Must be able to sit or stand for long periods of time. Must be able to bend or squat to patient's level. Must be able to lift and carry supplies to department and to equipment (example: reams of paper to copiers/fax machines).

5. Must be polite and able to promote positive public relations with co-workers, patients and any other persons.

Strength:
Light Push:
Frequently Pull:
Occasionally Carry:
Occasionally Lift:
Occasionally Sit:
Constantly Stand:
Occasionally Walk:
Constantly

Responsibilities:

Responsibilities

REGISTRATION, SCHEDULING, INSURANCE VERIFICATION

A. Trains staff on authentication of orders from providers.

B. Trains staff to contact patients by phone as needed to pre-register patients.

C. Trains staff to Pre-register patients for scheduled procedures.

D. Trains staff to "Arrive"/"Check-in" pre-registered patients to their service location.

E. Trains staff to register walk-in patients with orders for tests or procedures.

F. Trains staff to complete the patient's registration for outpatient surgery, surgery admits, interventional radiology and direct admits.

G. Trains staff to verify all insurances and obtains appropriate referrals.

H. Trains staff to utilize the facility's required patient identifiers to identify the patient. Prepares and attaches the patient's armband to the patient. Stresses to staff they must always verify patient data before attaching patient armband.

I. Educates on the importance of verifying that all patient data is correct.

J. Educates on respectfully gathering accurate demographic, insurance and all other required information contained in the administrative and medical record.

K. Trains staff to scan documents in the electronic medical record (EMR) or, make copies during down time to scan at a later time, the patient's driver's license, insurance card(s) for verification purposes and financial review.

L. Trains staff on the administration of regulated and department documents forms including, but not limited to:
Conditions of Treatment Form Notice of Privacy Practices and Health Insurance Portability and…