IT Operations Lead

Stoa Group is hiring an IT Operations Lead to own and shape how IT operates across our company. This is a hands‑on role, with a strong focus on bringing consistency, organization, and structure as we continue to grow.

You’ll support day‑to‑day needs while also helping build processes and systems that make IT more efficient and scalable over time. This role works well in a fast‑moving environment where priorities shift. You’ll work in partnership with our MSP, with a focus on coordination, execution, and internal ownership of IT operations.

This is an in‑office role based in Hammond, LA (5 days per week) travelling to properties and job sites across our Gulf Coast and Southeast portfolio as needed.

• Day‑to‑day IT support across multiple sites (in‑person and remote)
• Supporting onboarding and offboarding of employees, including device setup, system access, and coordination with HR and operations teams
• Managing and resolving IT tickets in coordination with MSP
• Troubleshooting hardware, software, and connectivity issues
• Installation and setup of equipment at properties and job sites (devices, networking, Starlink, etc.)
• Ownership of site readiness and IT setup, including coordination with construction and operations teams to ensure locations are fully operational
• Ensuring reliability of systems, devices, and site setups across all locations
• Vendor coordination and follow‑through to ensure work is completed correctly
• IT inventory, access management, and system organization (ensuring appropriate access and security standards are maintained)
• Documentation of systems, processes, and access points
• Building and improving IT structure (processes, standards, preventative maintenance)
• Identifying gaps and implementing solutions before issues arise
• Supporting system security and access controls in coordination with MSP (including user access, permissions, and basic security practices)
• Providing onboarding support and training for employees on IT systems, ticketing processes, and security awareness (e.g., phishing, best practices)

This role will start hands‑on and evolve into supporting and guiding additional IT support as we grow.

This is not a formal manager role, but you will play a key role in:

• Helping establish consistent standards for how IT operates
• Supporting onboarding and guidance of future IT team members
• Helping develop structure so work is organized and proactive

• Issues are handled in a timely and consistent manner
• Systems, access, and processes are documented, organized, and accessible
• Preventative maintenance is in place across sites
• Leadership has clear visibility into IT operations
• IT runs smoothly with minimal escalation and disruption

• Strong ownership and ability to execute
• Ability to work independently while staying aligned with team and company priorities
• Clear, proactive, and professional communication
• Comfortable being hands‑on (traveling, troubleshooting, installing equipment when needed)
• A practical, solutions‑oriented mindset with pride in doing things right the first time
• Dependable and responsive, with a habit of following through and closing out work

We’re looking for someone who supports the team well and takes pride in helping others do their jobs effectively. That means being responsive, solving issues quickly, and making sure systems are reliable so teams can operate without disruption. We value people who care about their work and the people around them, take ownership in doing the right thing, and hold a high standard for how they show up, both in execution and professionalism.

• Experience supporting Windows and Mac environments
• Experience with Microsoft 365 tools, including SharePoint and Teams (site setup, permissions, file organization, and basic governance)
• Working knowledge of networking (TCP/IP, wireless, VPN) with ability to troubleshoot connectivity across multiple locations
• Experience with network infrastructure and management platforms (Ubiquiti/Uni Fi or similar)
• Device management, system deployment, and troubleshooting across distributed teams
• Experience working with vendors and external IT…