Inside Sales Representative

Role Description

This is a full‑time role as an Inside Sales Representative at Glass Doctor of the North Shore LA, located in Hammond, LA. As an Inside Sales Representative, you will be responsible for day‑to‑day tasks such as answering phone calls, generating leads, managing customer accounts, and ensuring customer satisfaction. This is an on‑site role, and you will be based in our office in Hammond, LA.

• Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information.
• Enter all relevant customer information into the point‑of‑sale system.
• Sets appointments for flat projects to promptly close the sale.
• Promptly responds to email requests to secure the opportunity.
• Collect payment from customers for the work performed.
• Quote product by telephone for clients/customers (if applicable)
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
• Check order confirmations from fabricators/vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean/tidy

Excel at Exceptional Customer Service:
In this role, you are much more than just an inside sales representative. You deliver an exceptionally high‑quality customer experience.

We highly value the customer satisfaction surveys and Google reviews that we receive from our customers about the jobs performed.

Have an Eye for Perfection:
You’ll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer:
Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

• One year or more of customer service experience preferred.
• Knowledge and understanding of the basic tools of the trade.
• HS Diploma or equivalent / Some college preferred.
• Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.
• Must be willing to complete a background check and drug screen.
• Strong organizational skills, able to multi‑task, and can manage time.
• Outstanding phone skills.
• Strong computer and internet skills.
• Excellent interpersonal and communication skills (written and verbal).

• Customer Satisfaction and Customer Service skills
• Self Starter / Self Motivated
• Account Management skills
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities
• Ability to work well in a team
• Inside Sales and Lead Generation skills
• Experience in the glass or construction industry is a plus.

• Flexible Schedule
• Paid Training
• Bonuses & Incentives
• PTO and Vacation

The pay range for this position is $10.00 to $14.00, depending on your level of experience as an ISR.