Security Dispatch Officer - Hospital Security

Job Summary

US:

LA:

Hammond | Trade and Support Services | PRN
- As Needed

Status: PRN
- As Needed | Shift: Evening Shift (1430 – 2300 hours). Schedule is subject to change and may vary depending on agency needs.

Exempt:
No

• High School diploma required, or equivalent.
• Prefer 3-5 years previous supervisory experience in Security field or customer service.
• Will be trained as required, attend in‑services and meetings as required.
• Must exhibit excellent communication skills (oral and written).
• Must possess the ability to think on one’s feet and make quick decisions.
• Knowledge of restraining, State and Federal criminal codes, universal precautions, PPE, MOAB, etc.
• Physical fitness: medium; occasional push, pull, carry, lift; sit frequently; stand occasionally.

• On‑coming dispatcher reports to Dispatch Center and ascertains if calls for service are held.
• Assigns calls to appropriate personnel when they exist; otherwise relieves off‑going dispatcher.
• Reviews all logs to ensure entries are closed properly; relieves off‑going dispatcher when complete.
• Obtains name, unit number, and key set number for all Security personnel at start of shift and records on radio log.

• Answer all phone calls on the first ring, stating "Security" and dispatcher’s name.
• When multiple calls come in, put calls on hold while acknowledging them.
• Answer and prioritize all calls; take messages; route calls; provide information; gather and document incident reports; assign service/assistance calls.
• Document all calls and radio transmissions in the Security Radio Log, recording time received, arrival, completion, unit #, caller name and unit.
• Monitor closed‑circuit television monitors.
• Answer/silence alarms, after documenting and dispatching personnel to alarm locations.
• Place maintenance requests in the AYS computer system and document request number in maintenance log.
• Monitor all traffic in and out of the Security Administration Office.
• Maintain courier log and call‑out log; advise callers to contact security supervisor or manager when appropriate.
• Handle fire alarm system: acknowledge alarms, silence, read location, switch to all call, call 6911 for overhead paging, reset after maintenance approval.
• Handle trouble alarms: acknowledge, stop beeping, switch to maintenance radio, provide location.

• Medium fitness level and strength.
• Occasional push, pull, carry, lift; sit frequently; stand occasionally.