Product Manager – Management & Innovation

Job Title:Product Manager – Management & Innovation

Location:Hybrid Remote

Reports to:Chief Operations Officer

About Us

About Us:

At National Credit-reporting System, Inc. (NCS) and our affiliated companies, we’re on a mission to empower clients with simple, scalable, and trustworthy verification solutions that accelerate financial transactions, reduce risk, and create trust.

Our culture is rooted in integrity, accountability, and care for one another. We believe in the power of innovation, adaptability, and bold thinking to solve real problems and deliver exceptional value. At NCS, collaboration, transparency, and respect are at the heart of how we work—where ideas thrive, impact matters, and success is celebrated.

Integral to our growth, we’re looking for a passionate and driven Product Manager to join our team and help shape the future of our solutions, our clients, and the industries we serve.

The Role

Are you a strategic thinker with a passion fitting the right tool for each client and turning big ideas into meaningful solutions? As a Product Manager for NCS, your ideas and passion will shape the future of our offerings and the verticals we serve. From ideation to execution, you’ll guide products through their entire lifecycle, collaborating with cross-functional teams, aligning with customer needs, and keeping business objectives in sharp focus.

You’ll also support and maintain our existing product portfolio—ensuring timely updates, effective training, and product visibility across the organization.

Key Responsibilities

• Solution Portfolio Supervision:Maintain accurate documentation and visibility for the entire solution suite. Lead internal product updates, training, and communications. Understands the need, the solution remedies or how it assists the End User.
• New Product Ideation & Strategy:Support the development of innovative product ideas grounded in market trends, customer feedback, and organizational goals for the enterprise.
• Cross-Functional Collaboration:Partner with leadership, operations, sales, and development teams to define product strategies, ensure alignment, and foster team buy-in.
• New Product Management:Collaborate with Project Manager to maintain roadmaps, timelines, ideation documents, and go-to-market strategies. Cross collaborate with cross functional teams in the creation of marketing, training, and support materials.
• Customer Insights:Gather, analyze, and apply customer feedback, usage data, and market research to guide product decisions and identify opportunities for improvement.
• Vendor & Partner Relations:Is a liaison to direct solution or data vendors or platform providers to ensure technical alignment, documentation accuracy, and technical integration as required.
• Executive Reporting:Deliver clear, actionable insights and updates on product performance, roadmaps, and growth opportunities to senior leadership.

What We’re Looking For

• Proven experience managing product life cycles—ideally in financial services, fintech, mortgage, lending, or a regulated industry.
• Process Efficiency:
  Plan, perform, and implement process improvement initiatives (such as Lean or Six Sigma), developing metrics for process measurement and identifying indicators for future improvement opportunities.
• Strong collaboration skills and ability to bridge business, technical, and customer perspectives.
• Excellent communication—able to simplify complex topics for various audiences.
• Strong organizational skills and attention to detail with the ability to manage multiple projects and priorities.
• Experience with tools like Jira, Excel, PowerPoint, Google Workspace, Canva, Lucidchart, or similar.
• Understanding of APIs, data flows, CRM or loan origination platforms, and analytics tools is a plus.
• A customer-first mindset with a passion for solving real problems and improving user experiences.
• Ability to make data-driven decisions and translate insights into action.
• Creative thinker with a hands-on approach to problem-solving and iteration.

Why You’ll Love Working Here

• Impact:You’ll help shape meaningful products that serve real customers and…