Senior VoIP ​/ Network Engineer (UCCE Preferred) - 15+ Years required ​/ Relocation also FINE

Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Relocation also FINE

• Contract

Star Tekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.

We are seeking a highly experienced
Senior VoIP / Network Engineer
with
15+ years of hands‑on experience
in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large‑scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

Design and architect
enterprise VoIP and IP telephony solutions

Lead implementation of
SIP, RTP, and call control protocols

Troubleshoot complex
voice quality issues (latency, jitter, packet loss)

Manage
dial plans, call routing, and call flow design

Architect and manage
enterprise network infrastructure
(routers, switches, firewalls)

Implement advanced
TCP/IP, VLANs, QoS, and VPN solutions

Optimize networks for
real‑time voice traffic and high availability

Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)

Support and integrate
Cisco UCCE / Contact Center solutions

Work with
ICM, CVP, and CUCM environments

Troubleshoot and optimize
call center routing and IVR systems

Leadership & Troubleshooting

Lead
complex troubleshooting and root cause analysis (RCA)

Mentor junior engineers and provide technical guidance

Collaborate with cross-functional teams on
enterprise projects

Security & Compliance

Ensure
secure voice and network architecture

Implement
best practices for compliance and data protection

• Bachelor’s degree in
  Computer Science, Information Technology, Telecommunications
  , or related field

Experience with
Cisco UCCE (Unified Contact Center Enterprise)

Knowledge of
ICM, CVP, CUCM

Experience with
Unified Communications and Cloud VoIP

Certifications:

CCNP, CCIE, or equivalent

This is a
100% onsite role
based in Atlantic City, NJ