Clinical Patient Services Representative

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things! We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients.

Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

The Level II Certified Medical Assistant will be assigned to one of Aylo Health’s Clinical offices and is responsible for managing the encounters and the clinical relationship between provider and patient while driving a best‑in‑class patient experience. The role includes ensuring that patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the provider’s direction.

The Level II Certified Medical Assistant/Licensed Practical Nurse serves as a key member of the Care Team for a designated office and assists with post‑visit communications and workflows to facilitate quality healthcare and a best‑in‑class patient experience.

• Initiate outgoing calls to patients with pending post‑visit care
• Manage patient care and provider relation
• Manage turnaround time for encounters
• Serve as a point of escalation for a Level I Clinical MA
• Receive and process e‑prescription requests from the pharmacy
• Call‑in and submit patient medication to pharmacy as instructed by provider
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinical
  
  Works) regarding patient activity
• Answer patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Perform other duties as assigned

• High School graduate or equivalent education
• Proven history of driving a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
• 5+ years’ work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to initiate high volume of outgoing calls
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on‑going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
• Professional appearance and positive attitude
• Excellent communication and problem‑solving skills.

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company‑paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Paid time off

Aylo Health is an Equal Opportunity Employer