IT Support Analyst

Sequel Intermediate LLC, 234 Lafayette Road, Hampton, New Hampshire, United States of America

Posted Saturday, February 14, 2026 at 7:00 AM

Full-Time | Remote (Must be located in the Mountain Standard Time zone)
Eligible States: CO, WY, UT, MT, AZ, NM (MST-based locations only)
Salary Range: $70,000 – $90,000
, based on experience

Sequel Insurance Agencies is seeking a skilled and service-driven IT Support Analyst to deliver exceptional end-user support across our organization. This role is ideal for someone who enjoys solving problems, helping people, and being a trusted technology partner in a fast-paced, growing environment.

You will serve as a frontline IT resource, supporting employees with day-to-day technical needs, business applications, and devices—while ensuring a positive, reliable technology experience. The right candidate is approachable, organized, resourceful, and thrives in a collaborative, people-first culture.

Location Requirement: To best support our teams, candidates must be located within the Mountain Standard Time (MST) zone
.

Serve as a primary point of contact for IT support requests

Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues

Log, track, prioritize, and document incidents and service requests using ticketing systems

Communicate clearly with users and escalate issues when appropriate

Support employee onboarding and offboarding, including account setup and equipment deployment

Assist with system updates, hardware refreshes, and IT projects

Maintain accurate IT documentation and asset records

Follow IT security policies and best practices to protect sensitive company information

Microsoft 365 & Office applications (Outlook, Word, Excel, Teams)

Working knowledge of Windows operating systems

Basic understanding of networking concepts (LAN/WAN)

Experience with ticketing systems and remote support tools

Strong customer service mindset and interpersonal skills

Clear written and verbal communication

Strong analytical and problem-solving abilities

Ability to manage multiple priorities in a dynamic environment

Bachelor’s degree or equivalent combination of education and relevant work experience

2–5 years of experience in end-user support, help desk, or IT support roles

Proven ability to troubleshoot a wide range of technical issues independently

Physical Demands:

Regularly required to sit, hear, and use hands and arms

Occasionally required to stand and walk

Must be able to lift and/or move up to 10 pounds

Vision requirements include close vision and the ability to adjust focus

Moderate noise level typical of a professional office or remote setting

Occasional national travel may be required on an as-needed basis

At Sequel, we believe great people build great businesses. We’ve created a workplace where employees feel supported, valued, and empowered to grow.

Supportive, approachable leadership

Collaborative, team-based environment—you’re never “on an island”

A culture that celebrates wins, growth, and teamwork

Genuine care for employees as people, not just roles

Clear career pathways and advancement opportunities

Support for professional development and continued learning

Opportunities to expand responsibilities and specialize

Long-term growth with a stable, well-respected agency

Competitive salary based on experience

Health, dental, and vision insurance

401(k) with employer match

Generous paid time off and paid holidays

Disability and life insurance

Employee Assistance Program (EAP)

Wellness and fitness discount programs

A work-life balance that is truly respected

A Place You’re Proud to Work

Please note:

This job description is not designed to cover all activities, duties, or responsibilities. Duties may change at any time with or without notice.

Sequel Intermediate LLC, 234 Lafayette Road, Hampton, New Hampshire, United States of America

Sequel Intermediate LLC is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.