Club Technology Solution Manager

Overview

The Club Technology Solution Manager operationalizes technology solutions across club operations by turning business and technical capabilities into reliable, scalable, supportable, and repeatable field execution. The role leads technology program design, standards implementation, lifecycle management, financial planning, and configuration management, closely partnering with field, technology, finance, procurement, vendor, and cross‑functional teams to deliver consistent, cost‑effective, and easy‑to‑use club technology solutions aligned with business priorities.

The ideal candidate combines strong operational understanding, technical fluency, vendor management experience, and a service‑oriented mindset. They translate business needs into practical technology solutions, manage issue resolution and rollout readiness, and help improve the team member and member experience in clubs.

This is a hybrid role based out of our Hampton, NH office.

• Serve as the primary owner for operationalizing club technology solutions, translating business and technical capabilities into field‑ready processes, support models, documentation, training, standards, and adoption plans.
• Lead the rollout and optimization of club technology platforms, including point‑of‑sale, member‑facing tools, and team member systems.
• Partner with business stakeholders to gather requirements, document workflows, define success criteria, and translate operational needs into technology solutions.
• Define the operational readiness model for technology solutions, including implementation requirements, support handoffs, communication plans, field enablement, and post‑launch stabilization.
• Design technology programs that define the operating model, scope, standards, governance, stakeholder roles, deployment approach, support structure, measurement framework, and continuous improvement path for club solutions.
• Manage technology projects from planning through implementation, including timelines, risks, dependencies, communication, training, testing, and post‑launch support.
• Define, implement, and maintain club technology standards, playbooks, configuration guidance, and readiness materials for deployments and ongoing operations.
• Own configuration standards and configuration management for equity locations, ensuring club technology settings, templates, workflows, permissions, and system configurations are documented, governed, tested, and consistently maintained.
• Partner with architecture, infrastructure, security, operations, and vendor teams to ensure technology standards are practical, secure, scalable, supportable, and consistently adopted across clubs.
• Own technology lifecycle management for club systems and hardware, including refresh planning, end‑of‑life tracking, asset standards, replacement strategy, upgrade readiness, and retirement of obsolete solutions.
• Support financial planning for club technology, including budgeting inputs, forecasting, business case development, cost analysis, capital and operating expense planning, and alignment of investment priorities with operational needs.
• Support vendor relationships, including performance tracking, service expectations, escalation management, and coordination of implementation activities.
• Collaborate with security, infrastructure, service desk, product, facilities, and operations teams to ensure club technology is reliable, secure, compliant, and supportable.
• Communicate clearly with technical and non‑technical audiences, providing status updates, issue summaries, launch plans, and executive‑ready recommendations.

• Bachelor’s degree in Information Technology, Business, Operations, Engineering, or a related field preferred; equivalent experience will be considered
• 5+ years of experience in technology operations, solution delivery, retail technology, field technology, IT project management, or a related role
• Experience supporting or implementing technology in multi‑unit, retail, fitness, hospitality, or field operations environments strongly preferred
• Demonstrated ability to manage cross‑functional projects, coordinate stakeholders, and deliver outcomes in a fast‑paced…