Title General Manager – Seacoast Hampshire

Overview

General Manager – Residential Home Service (HVAC, Plumbing & Electrical)

The General Manager (GM) is responsible for leading the daily operations, performance, and strategic direction of a residential home services company specializing in HVAC, plumbing, and electrical solutions. We are seeking a leader who embodies our core values—
Always Pursue Better
, Treat People Right
, and Do Things Well
. This individual will champion these values across teams and customer interactions while driving operational excellence, delivering exceptional service, and ensuring the long‑term success and growth of the business.

What You’ll Do:

Leadership & Team Management

• Lead, mentor, and develop department managers and field/service teams across HVAC, plumbing, and electrical divisions
• Build a strong performance‑driven culture focused on accountability, customer service, and safety
• Oversee recruiting, hiring, training, and retention strategies to ensure adequate staffing for seasonal demands

Operational Management

• Ensure efficient scheduling, dispatching, and completion of services to maximize productivity and profitability
• Maintain compliance with industry regulations, safety standards, permits, and licensing requirements
• Implement and refine operational processes, technician workflows, and quality control measures

Financial & Business Performance

• Own the P&L for the business; monitor KPIs including revenue, margins, job costing, customer satisfaction, and technician efficiency
• Develop and execute annual budgets, growth plans, and financial forecasts.
• Identify opportunities to improve profitability through pricing strategy, cost management, and operational improvements

Customer Experience

• Foster a customer‑first culture and ensure consistent delivery of 5‑star service
• Address escalated customer issues and maintain strong customer satisfaction and retention
• Oversee the implementation of service agreements and membership programs to drive recurring revenue

Sales & Marketing Support

• Collaborate with sales and marketing teams to support lead generation, promotional campaigns, and conversion optimization
• Ensure technicians and comfort advisors follow sales best practices and offer solutions that meet customer needs
• Review sales performance metrics and coach teams to improve close rates and average ticket values

Strategic Planning & Growth

• Develop and execute long‑term strategies for market expansion, service line growth, and operational scalability
• Evaluate and introduce new technologies, tools, and processes to increase efficiency and customer satisfaction
• Manage vendor relationships and oversee inventory procurement and cost control

What You’ll Bring:

• 5+ years of leadership experience in residential home services (HVAC, plumbing, electrical, or related trades)
• Strong understanding of field operations, service dispatch, and technician workflows
• Demonstrated ability to manage P&L and drive business performance
• Excellent leadership, communication, and problem‑solving skills
• Proven experience improving operational efficiency and customer satisfaction

• Experience leading multiple service lines simultaneously
• Knowledge of home service CRM/ERP platforms (Service Titan)
• Trade licenses or certifications (EPA, Master Plumber/Electrician) are a plus but not required

What We Offer:

• Seacoast Location Performance Bonuses!
• Health, Vision and Dental Insurance
• Up to 4% match on 401(k)
• Long Term Disability and Life Insurance
• 48 Hours of holiday time a year
• 120 hours of PTO after 90 days