Director of Learning and Development

Location: Seacoast New Hampshire (Hybrid/Remote as applicable)
Reports to: Chief Growth Officer
Status: Salary, Exempt

Our client is a large national insurance agency alliance that supports a network of independent member agencies with market access, growth resources, and training.

The Director of Training & Learning develops and executes the organization's learning and development strategy across its distribution network, including member agencies, field teams, and internal employees. This role oversees the design, curation, implementation, and continuous improvement of training programs that support recruitment, onboarding, growth, retention, sales performance, leadership development, and operational excellence. The Director serves as a strategic business partner to senior leadership and will lead the evolution of the organization's Training & Learning Center, with measurable learning outcomes tied to agency growth and organizational performance.

• Develop and execute a comprehensive learning and development strategy aligned with corporate objectives and growth initiatives
• Lead all field training, learning, professional development, and knowledge management programs
• Partner with senior leadership to identify capability gaps and create learning solutions
• Set annual training priorities, budgets, performance metrics, and success measures
• Evolve the Training & Learning Center into a best-in-class educational resource

• Direct learning pathways for new member onboarding, growth-focused agencies, master agency personnel, internal employees, growth coaches and recruiters, producer development, agency operations, and sales and recruiting effectiveness
• Ensure content reflects industry best practices and carrier partner requirements
• Oversee instructional design standards for classroom, virtual, self-paced, and blended programs
• Keep content current, relevant, and aligned with business needs

• Develop training that supports agency growth, profitability, and market access utilization
• Partner with Growth, Recruiting, Operations, and Strategic Partnership teams on targeted programs
• Support initiatives that increase member engagement, retention, and production

• Provide strategic oversight of LMS and related learning technologies
• Evaluate and implement emerging learning technologies, AI tools, and engagement solutions
• Set standards for digital content, video production, and virtual delivery
• Use data and analytics to drive continuous improvement

• Lead delivery of high-impact training programs
• Facilitate and present at onboarding sessions, boot camps, conferences, workshops, and learning events
• Coordinate internal and external instructors, consultants, carrier partners, and vendors

• Develop learning effectiveness metrics and dashboards
• Track participation, completion, satisfaction, knowledge retention, and business outcomes
• Measure ROI of learning programs and report to executive leadership

• Bachelor's degree in Education, Organizational Development, Human Resources, Communications, Business Administration, Training & Development, or a related field; master's preferred
• 8+ years of progressive learning and development experience
• 5+ years leading training, learning, or organizational development functions
• Experience building enterprise learning strategies and large-scale training initiatives
• Experience managing LMS and digital learning platforms
• Proven success building programs tied to measurable business outcomes
• Insurance industry…