Sales Associate – Franklin, NC/Hampton, NH
Listed on 2026-02-21
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Sales
Sales Development Rep/SDR, Customer Success Mgr./ CSM
We are now accepting applications for a full-time, remote or hybrid sales role in Franklin, North Carolina, or Hampton, New Hampshire.
Grunt Worx is seeking a customer-focused and results-driven Sales Associate to manage new incoming leads and renewal accounts within our low-tier and mid-tier customer segments. This role is ideal for someone who excels at responding to warm leads, maintaining strong customer relationships, and ensuring customers renew, expand, and continue to see value from the Grunt Worx platform.
The Sales Associate will play a critical role in revenue retention and growth by converting inbound interest into new customers and managing renewals while identifying light upsell opportunities aligned to customer needs.
This position reports to the Renewal Manager.
Key Responsibilities:- Respond to and qualify incoming leads generated by marketing, referrals, and product interest
- Conduct discovery calls to understand prospect workflows, challenges, and automation needs
- Present and recommend appropriate Grunt Worx solutions for low-tier and mid-tier prospects
- Manage the sales process from initial contact through close for inbound opportunities
- Manage a book of low-tier and mid-tier renewal accounts
- Proactively engage customers ahead of renewal dates to ensure retention
- Address basic objections, pricing questions, and usage concerns related to renewals
- Partner with Customer Success to support adoption and reduce churn
- Identify appropriate upsell opportunities during renewal and customer check-ins
- Educate customers on additional features, services, or higher-tier plans when relevant
- Collaborate with the Renewal and Customer Success teams to align on expansion-ready accounts
- Maintain accurate account records, renewal dates, and opportunity tracking in the CRM
- Track inbound lead activity, renewal progress, and forecasted revenue
- Follow structured communication and follow-up processes
- Work closely with Marketing, Customer Success, New Sales and Renewals teams
- Share customer feedback, common objections, and product insights
- Contribute to improvements in renewal processes, scripts, and sales messaging
- 1–3 years of experience in sales, renewals, account management
- Experience handling inbound leads and/or customer renewals preferred
- Strong communication and relationship-building skills
- Comfortable discussing pricing, contracts, and renewal terms
- Organized, detail-oriented, and able to manage multiple accounts simultaneously
- Familiarity with CRM systems (Salesforce, Hub Spot, or similar)
- Experience working with SaaS or accounting firms is a plus
- Quarterly commissions tied to renewal and revenue targets
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for growth within Sales
- Collaborative, team-oriented culture
Gruntworx is a Drake Enterprises, LTD company based out of Franklin, NC with locations in Virginia Beach, VA and Hampton, NH. We are customer-centric, offering software products and services to professional tax‑preparers. We offer unique opportunities throughout our organizations and our goal is to be the employer of choice and our customers' first choice.
Address
1 Merrill Industrial Drive
Suite 22-23
Hampton, NH 03842
USA
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