HVAC Field Supervisor

Job Title:

HVAC Field Supervisor

The HVAC Field Supervisor is responsible for overseeing daily field operations and supervising HVAC technicians and apprentices to ensure safe, efficient, and high-quality service delivery. This position provides technical leadership, training, scheduling support, quality assurance, and performance management while serving as a key liaison between field personnel, customers, and management. The Field Supervisor supports service, repair, retrofit, and replacement projects while promoting operational excellence, safety compliance, and employee development.

• Supervise and support HVAC technicians and apprentices in the completion of service, repair, retrofit, and replacement work
• Provide technical guidance and troubleshooting assistance to field personnel
• Monitor work quality and ensure compliance with company standards, manufacturer specifications, and applicable codes
• Assist with scheduling, dispatching, and workload management to maximize operational efficiency
• Support project planning by reviewing job requirements, site conditions, materials, and labor needs
• Conduct field visits to monitor progress, provide coaching, and ensure successful project completion
• Identify, diagnose, and assist with complex HVAC, refrigeration, and mechanical system issues as needed
• Utilize technical drawings, schematics, specifications, and diagnostic equipment to support field operations
• Maintain equipment, vehicle, and tool inventories and coordinate maintenance and repair activities
• Assist with after-hours support, emergency service needs, and overtime coverage as required

• Train, mentor, and develop HVAC technicians and apprentices
• Support employee onboarding and technical skill development programs
• Participate in interviewing, hiring, performance evaluations, coaching, and disciplinary processes
• Establish performance expectations and monitor employee progress
• Promote teamwork, accountability, and professional development within the field workforce
• Recommend staffing, training, and workforce development initiatives to management

• Serve as a primary field representative and customer contact
• Respond to customer inquiries, concerns, and special requests in a professional manner
• Ensure customer satisfaction through effective communication and quality workmanship
• Support process compliance through review of work orders, service documentation, and operational records
• Assist management with reports, operational analysis, and special projects
• Coordinate communication between technicians, project managers, customers, and office staff

• Promote and enforce company safety policies and procedures
• Evaluate jobsite safety conditions and provide recommendations for improvement
• Conduct field safety observations and support employee safety training initiatives
• Ensure proper use of personal protective equipment (PPE) and safe work practices
• Maintain compliance with applicable regulatory, environmental, and company requirements

• Associate degree, technical certification, or equivalent experience in HVAC, Refrigeration, or Mechanical Systems
• Minimum 10 years of HVAC industry experience preferred
• Previous supervisory or leadership experience preferred
• Extensive knowledge of commercial HVAC, refrigeration, boiler, and mechanical systems
• Strong troubleshooting, diagnostic, and problem-solving abilities
• Ability to read and interpret blueprints, schematics, specifications, and technical manuals
• Strong communication, leadership, and organizational skills
• Proficiency with computers, service software, and mobile technology
• Valid driver's license with acceptable driving record

• Experience managing field service teams
• Knowledge of building automation and controls systems
• Commercial refrigeration experience
• Project planning and workforce scheduling experience
• OSHA safety training and leadership experience
• Multi-state licensing experience

• EPA Universal Technician Certification required
• NH Gas License required
• Valid driver's license required
• Maine and Massachusetts trade licenses preferred

• Combination of field and office responsibilities
• Frequent travel to customer job sites and project locations
• Indoor and outdoor work in varying weather conditions
• Exposure to mechanical equipment, electrical systems, construction environments, and active jobsites
• Occasional overnight…