Medical Receptionist​/Administrator

We are seeking a friendly, organised, and reliable Medical Receptionist / Administrator to join our busy GP Practice team. This is a patient-facing role requiring excellent communication skills, a professional manner and the ability to manage a varied workload in a fast-paced healthcare environment.

The successful candidate will play a key role in ensuring patients are welcomed, supported and directed to the appropriate services while providing high-quality administrative support to the wider practice team.

Reception Duties

• Welcoming and assisting patients at the reception desk and on the telephone
• Booking appointments, dealing with enquiries, and managing follow-ups
• Handling requests for test results in line with practice policy
• Registering new patients accurately and efficiently
• Booking transport, interpreters, and other services as required
• Covering all reception positions as necessary

Administrative Duties

• Managing patient records, including filing, scanning, and data entry
• Processing repeat prescriptions in line with practice policy
• Handling incoming and outgoing correspondence
• Dealing with medical record requests and insurance enquiries following strict confidentiality protocols
• Providing administrative support to clinicians and the wider team

Hampton Medical Centre was established in the 1930s and has a patient population of over 11,000. The Practice is situated on a single, purpose-built site, which has evolved over the years. We are based in a large suburban leafy location, close to Bushy Park and Hampton Court Palace. There is on street parking and easy access to both bus & train networks.

The Practice provides a full range of primary care services. The Partners and staff aim to provide the best possible quality of care for their patients and pride themselves on their professional service. The practice has high standards and it works hard to achieve and maintain these standards. The Partners are committed to their staff and the Practice operates as a supportive team with high levels of communication.

We have a well-established Patient Participation Group in which we gather feedback from our Patients which is used to improve our services. As a Practice we are open to innovation and welcome change.

The Practice has a long and successful history of involvement with medical training and education with a strong emphasis on learning.

We have 4 partners, 6 salaried GP's, all working on a range of sessions with various specialties. We have 2 Practice Nurses and 1 Nursing Associate together with Allied Healthcare professionals.

We employ a professional team of administrative and reception staff, led by our committed Practice Manager.

MAIN PURPOSE OF JOB:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Partnership team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

MAIN

DUTIES AND RESPONSIBILITIES:

Reception

• Receiving patients consulting with members of Practice team.
• Dealing with patient enquiries and make new follow-up appointments.
• Answer telephone and deal or re-direct callers promptly and courteously in line with practice policy, including requests for urgent visits in line with the practice policy.
• Pass on test results to patients, where appropriate, and record actions on computer as directed by clinical staff.
• Make appointments for medical examinations and extract notes for completion of Medical Reports.
• Ensure the efficient registration of new patients in line with Practice policy.
• Be able to cover all reception positions as necessary.

Administration

• To have a thorough knowledge of all Practice related reception procedures.
• To work in accordance with written protocols for the Reception/Admin team.
• Pulling/filing notes and filing correspondence in medical records as necessary
• Fax and photocopy appropriate paperwork as directed by clinical staff or the Reception Team Leader.
• Weekly PCT incoming mail to be distributed on day of arrival and dealt with as appropriate.
• Deal with all…