Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, allowing our customers to focus on their business rather than their equipment. We are dedicated to fostering a team-oriented, service-driven, and excellence-focused environment. At Mid-Atlantic Waste Systems, we value collaboration and strive to be a dynamic workplace where talented and motivated individuals can thrive and contribute to our customers' success.
Are you a detail-oriented professional with a passion for excellent customer service? Mid-Atlantic Truck & Equipment is on the lookout for a dynamic and dedicated Service Writer to become a key player in our team. If you have a knack for data entry, a solid grasp of Microsoft Word and Excel, and a talent for clear communication, we want to hear from you!
Are you ready to GEAR UP for success? Apply today and start your journey with us!
- Competitive Pay: $25.00-$30.00/Hour
- Work-life Balance: Monday-Friday from 7:00a-3:30p (NO WEEKENDS)
- Comprehensive Benefits: Medical, dental, and vision coverage, life insurance, and both short- and long-term disability plans.
- Financial Security: Paid time off, a 401K with company match, and an employee referral bonus.
- Professional Growth: On-the-job training and exclusive vendor training opportunities.
What You’ll Do:
- Customer Service: Be the first point of contact for all truck service needs. Ensure every interaction is handled with professionalism. Document complaints, communicate quotes, and update customers on their job status.
- Scheduling: Work closely with the Service Manager to schedule diagnostics, identify additional repairs, and validate completed work.
- Administrative Duties: Manage customer records, create and write up service quotes, open and close work orders, order parts, schedule technicians, and handle warranty claims.
- Additional Tasks: Answer phones, file documents, and monitor vehicle fleet maintenance.
What We’re Looking For:
- Proficiency in Dealer Management Systems is required; experience with e-Emphasys is a plus.
- Proficiency in Microsoft Office (2-4 years experience).
- Strong communication skills (both written and verbal).
- Ability to multi-task in a dynamic environment.
- High School Diploma or GED (mechanical experience is a plus but not required).
Equal Opportunity Statement
:
Mid-Atlantic Truck & Equipment is an equal-opportunity employer and does not discriminate based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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