Referral Management Clerk – Langley AFB, VA

Referral Management Clerk – Langley AFB

Reef Systems is seeking administrative support in the Referral Management Center at Langley Air Force Base for customer service, referral tracking, referral appointing, and reporting activities. This full-time, on-site position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the Medical Treatment Facility.

• High School Diploma or General Educational Development (GED) equivalency.
• Completion of an Administrative Assistant program is highly desired.
• Minimum six (6) months of experience working in a medical office setting.
• Two (2) years healthcare administrative experience in either an inpatient and/or outpatient care setting within the past three (3) years preferred.
• Minimum of 50 WPM is required. General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Ability to communicate effectively, both orally and in writing.

The work is primarily sedentary; however, the physical demands include prolonged walking, standing, sitting or bending.

• The Composite Health Care System (CHCS) and the newest version, Armed Forces Health Longitudinal Technology Application (AHLTA), or other MTF ICD-B programs must be utilized for referral management services.
• Access will be granted by local MTFconnectivity, and the contractor shall comply with MHS communications and Government IT security standards and policies.
• The military facility will provide system accounts for MASS personnel after required training and security procedures have been completed by the contractor.
• If the Military Health Service processes move away from specified systems, the government will modify the task order accordingly.

Langley AFB, VA 23665

The work schedule is normally Monday – Friday, 7:30 AM t0 4:00 PM, with a half hour for lunch; however, there may be times when it is necessary for the contractor to work after duty hours in support of specific tasks. The schedule may have to be flexible, but it no event will it ever exceed 40 hours per week.