Market Banker

Location

Hampton, VA 23666, USA

Pay or shift range: $18 USD to $24 USD. The listed pay range represents a good faith estimate of the compensation for this position. Final compensation offers are determined based on a variety of factors, including but not limited to the candidate’s skills, experience, geographic location, qualifications, and other job‑related considerations.

Position Summary: Responsible for providing exceptional customer service while assisting new and existing customers with their financial needs through the handling of transactions, new account openings and appropriate partner referrals while complying with regulations, policies and procedures.

• Perform a variety of customer transactions and inquiries in accordance with the Bank’s customer service standards and policies/procedures (i.e., handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Proactively conduct sales activities to offer solutions to customers’ financial needs while also meeting sales goals.
• Display customer focus and team orientation by referring customers to the Primis employee that can best meet their financial needs.
• Adhere to operational guidelines ensuring Balancing Standard Guidelines are met and satisfactory Audit and MIC scores are achieved.
• Complete arrangements and documents for special services such as foreign currency/items, direct deposits, and the origination of outgoing wires and services or government bond transactions.
• Perform market center functions and support other market center employees or job duties including but not limited to servicing overdrawn/past‑due accounts, OFAC review, Back Counter Processing, ATM management, vault, main vault, night depository responsibilities and opening. Plan, monitor and adhere to the cash requirements of the market center; place cash order and prepare shipment.
• Maintain regular, reliable and predictable attendance.

• Maintain knowledge and a strong understanding of the Bank’s products/services, pricing, and the Bank’s customer relationship management software.
• Assist other market center employees as needed to ensure satisfactory audit ratings are achieved at the market center level; including but not limited to responsibility for completing portions of the market center’s Monthly Internal Control Report (MICR) and creating documentation specific to other operating policies/procedures.
• Set, achieve and exceed standards by adhering to established Service Quality Standards.
• Assist as needed with ATM, vault, and night depository responsibilities, including but not limited to opening, replenishing, or balancing the market center’s ATM.
• Embrace cross training on other responsibilities in an effort to develop and grow professionally. Demonstrate ongoing improvement in all areas of performance.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

• High School diploma or equivalent
• Customer service experience in a retail environment
• Previous retail bank experience (highly preferred)

• Able to successfully complete required training programs
• Professional and effective communication skills including ability to ask questions to uncover and identify varying customer needs
• High level of detail orientation
• Proven team player
• Able to present product features and benefits effectively and provide sound guidance
• Strong organizational skills
• Effective and professional verbal and written communication skills

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue…