Service Advisor

Job Title: Service Advisor

Location: Hampton, VA

Pay: $100,000 - $120,000

Employment Type: Full-Time

We are recruiting for an experienced Service Advisor to join our client’s growing service team. This is a great opportunity for a customer-focused automotive professional who enjoys building relationships, managing a busy workflow, and helping customers understand their vehicle’s maintenance and repair needs.

You will act as the main point of contact between customers and the service department, ensuring a smooth experience from initial check-in through to vehicle collection.

• Greet customers and provide a friendly, professional service experience.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders and communicate maintenance and repair recommendations.
• Provide estimates, explain recommended work, and obtain customer authorization.
• Keep customers updated throughout the repair process.
• Coordinate with technicians to ensure work is completed accurately and on time.
• Review completed repairs with customers and explain services performed.
• Manage multiple repair orders while maintaining a high level of organization.
• Build strong customer relationships and encourage repeat business.
• Help achieve service department sales, customer satisfaction, and retention goals.

• Previous experience as a Service Advisor, Service Writer, or in an automotive customer service role.
• Strong communication and relationship-building skills.
• Good understanding of automotive maintenance and repair processes.
• Confident presenting service recommendations and discussing repair needs with customers.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a busy, fast-paced environment.
• Experience with dealership or shop management software preferred.
• Professional, reliable, and team-oriented.
• Valid driver’s license with a clean driving record.

• Competitive compensation with strong earning potential.
• Performance-based bonus and commission opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development.
• Career advancement opportunities.
• Established customer base and consistent service traffic.
• Supportive management and a team-focused work environment.