Bilingual Collection Agent (English​/Spanish Required

Overview

Bill Gosling Outsourcing is seeking a Bilingual (English/Spanish) Collection Agent to contact customers to collect overdue payments, negotiate payment arrangements, and maintain accurate records of interactions. Compensation: $18.00 per hour.

• Contact customers via phone, email, and mail to collect overdue payments
• Negotiate payment plans and settlements with customers to resolve outstanding debts
• Document all customer interactions and payment arrangements accurately in the system
• Follow up with customers to ensure payment agreements are upheld
• Collaborate with other team members to develop strategies for improving collection efforts
• Provide excellent customer service while adhering to company policies and regulations

• Bilingual English/Spanish required
• Strong communication and negotiation skills
• Experience in debt collection or customer service preferred
• Ability to document interactions accurately in systems

• Growth opportunities
  - We promote from within and provide career advancement
• Comprehensive training
  - Paid training to ensure you’re equipped for success
• Team-oriented culture
• Diversity & Inclusion
• Fun workplace with team engagement activities
• State-of-the-art offices
• Rewarding work