Military & Veteran Services Advisor

Title: Military & Veteran Services Advisor

Agency: Virginia Peninsula Community College

Location: Hampton - 650

FLSA: Nonexempt

Hiring Range: $40,000-$46,000

Full Time or Part Time: Full Time

Additional Detail

Virginia Peninsula changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships. In the achievement of this mission, this employee is committed to delivering consistently excellent customer services for our military students, our community, and each other. Under close supervision of the Assistant Director of Military & Veteran Services, this position will serve as primary contact and advocate for military-affiliated students at the College and as the secondary School Certifying Official.

Will provide consultation, guidance, referral, and advocacy services for a diverse military population. Serve as the liaison between students and the Veterans Administration. Serve as liaison to support services for military-affiliated students. Assist in file origination, complete online certifications, collect data, and full reports. Request timely payments for veterans. Work with Veterans Readiness & Employment Counselors to coordinate student enrollment and benefit payment.

Prepare records for state and federal audits (VA Compliance Surveys) as requested by the Assistant Director of Military & Veteran Services. Ensure the VA program's integrity and report irregularities as appropriate. Assist in all areas of student service, database and records management, and account reconciliation as needed. This position is expected to exemplify the principles detailed in the College’s Culture of Care framework, actively contributing to a supportive and thriving environment for our students, staff, and broader community.

• Relevant related work or on the job experience.
• Experience with account reconciliation and relational databases such as but not limited to NAVIGATE.
• Willingness to work at all campus locations.

• Knowledge and understanding of chapter benefits within VA system.

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent tracking and record-keeping skills.
• Demonstrated ability to provide exceptional customer service to a diverse population.
• Proficient in Microsoft Office products.

• Problem-solve effectively.
• Work in a team environment with a high-volume customer service and production environment.
• Apply and explain complex federal regulations and processes to parents and students.
• Assist with training and evaluating student workers.

• Prior experience as a Certifying Official for VA Education Benefits.
• Experience working with adult learners.