Digital Literacy Coach

Hampton, United States | Posted on 08/03/2026

Department: Program Operations

Reports To: Chief Operating Officer

FLSA Status: Non-Exempt

Salary: $23.50 per hour (20 hours per week)

Work Location
:
Chesapeake, Norfolk, and Hampton agency sites.

WORKING

SCHEDULE:

This position is designated as non-essential and will not be required to report to the office during inclement weather. The coach will be issued amobile devices to manage day, evening, and weekend programming at various agency sites. This position will be responsible for attending early morning, evening, and weekend events as assigned. Travel is expected: 75% local and 5% non-local.

The Digital Literacy Coach is responsible for recruiting, assessing, enrolling, coaching, and training individuals seeking to improve their digital literacy, workplace readiness, career development, and employment outcomes. The Coach will facilitate the Northstar Digital Literacy Curriculum, Workplace Excellence Series, and ACT Work Keys National Career Readiness Certificate (NCRC) programming while providing individualized coaching and case management services. The position focuses on helping participants develop the digital and workplace competencies necessary to obtain employment, advance in their careers, access online services, and achieve greater economic self-sufficiency.

The Coach will build partnerships with Local Departments of Social Services (LDSS), workforce development organizations,educational institutions, employers, financial institutions, and community organizations tosupport participant success. The ideal candidate demonstrates a passion for adult learning,workforce development, digital inclusion, and helping individuals overcome barriers toemployment and economic mobility.

include the following. Other duties within the scope of this position may be assigned.

• Conduct outreach and recruitment activities to identify eligible participants.
• Screen applications, conduct eligibility assessments, and complete participant enrollment.
• Conduct program orientations and participant assessments.
• Develop Individual Digital Success Plans and Career Readiness Plans for participants.
• Maintain active participant caseloads and provide ongoing follow-up services.

• Facilitate Northstar Digital Literacy assessments, curriculum modules, and ce1tification activities.
• Provide instruction in:
• Basic Computer Skills, Internet Fundamentals
• Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
• Email Communication, Information Literacy
• Online Safety and Cybersecurity, Social Media Literacy
• Supporting K-12 Distance Learning
• Telehealth and Online Services Access
• Proctor assessments and support participants in earning Northstar Digital Literacy credentials.
• Track participant completion and credential attainment.

• Provide instruction in:
• Applied Mathematics
• Graphic Literacy
• Workplace Documents
• Assist participants with scheduling and preparation for ACT Work Keys assessments.
• Support participants in obtaining Bronze, Silver, Gold, and Platinum National Career Readiness Certificates (NCRC).
• Utilize Work Keys assessment results to develop individualized employment and career pathways.

• Provide job search services, career counseling, training, employment preparation, and referral services.
• Assist participants with resume development, cover letters, interview preparation, and online job applications.
• Support participants in career exploration and occupational planning.
• Identify employment opportunities and collaborate with employers seeking qualified candidates.
• Coordinate job fairs, hiring events, employer presentations, and workforce seminars.

• Conduct individualized coaching sessions to support participant success.
• Provide referrals to supportive services as needed.
• Monitor participant progress toward educational, employment, credentialing, and personal goals.
• Document participant interactions, assessments, progress notes, and outcomes in EmpowOR.
• Create and maintain participant portfolios and service records.

• Maintain accurate program records and participant files.
• Ensure all participant data is entered timely and accurately into EmpowOR and other required systems.
• Prepare monthly, quarterly, and annual reports.
• Monitor progress toward grant outcomes and performance goals.
• Ensure compliance with all agency, state, federal, and grant requirements.

Perform additional duties as assigned to support HRCAP's mission and strategic objectives

None

This associate may have access to Confidential Information (CI) and is required to be familiar with the HRCAP's Privacy policy related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.