Engineer Technician III

Job Title

Engineer Technician III

Hampton, VA (Langley Research Center) - Clearance:
Ability to obtain a Public Trust clearance

The Engineering Technician III performs assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, uses fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, and performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions. This technician performs one or a combination of typical duties such as:

• Constructing components, subunits, or simple models or adapting standard equipment; may troubleshoot and correct malfunctions.
• Following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.
• Conducting various tests or experiments which may require minor modifications in test setups or procedures, making subjective judgments in measurement, selecting, preparing, and operating standard test equipment, and recording test data.
• Extracting and compiling a variety of engineering data from field notes, manuals, lab reports, etc.; processing data, identifying errors or inconsistencies, selecting methods of data presentation.
• Assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.

• Installing, cabling, supporting, and/or maintaining IT equipment and audio‑visual conference room equipment for both legacy and new installations.
• Evaluating and recommending necessary product maintenance activities and upgrades.
• Performing technical analyses of conference room software, hardware, and transmission equipment using various diagnostic tools to support efficient operations.
• Monitoring data traffic and controlling network resource performance to ensure high‑quality transmission.
• Demonstrating a high level of customer service, professionalism, and end‑user support to a large VIP customer.
• Performing preventative maintenance inspections and ongoing patching of conference room equipment.
• Supporting root‑cause analysis activities of conference room incidents.
• Identifying, troubleshooting, and resolving technical problems related to network failure/integrity and usage of PC hardware and software, including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
• Resolving work orders for Network, VOIP, and conference room equipment.
• Resolving incidents according to service level agreements for IT and AV equipment.
• Analyzing possible solutions using standard procedures.
• Completing work with a moderate level of guidance and direction.
• Solving standard problems by analyzing possible solutions using experience, judgment, and precedents.
• Working within guidelines and policies.
• Communicating information to all levels, from level 1 technicians to VIP customer stakeholders.

• Ability to lift up to 50 lbs.
• Experience with 70‑volt indoor/outdoor Public Address (PA) systems.
• Licensed driver qualified to drive GSA‑owned vehicle, including 12" box trucks.
• Required to be on‑site at Langley Research Center during business hours.
• AA or AS degree plus 4 years of experience.
• High School diploma plus 6 years of experience.
• Excellent communication skills and demonstrated ability to resolve situations in a professional manner.
• Ability to obtain Public Trust Clearance.
• Detail oriented.

Noetic Strategies Inc. offers a competitive salary, an extensive benefits package, and a work environment that encourages excellence. Positions requiring a security clearance will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Noetic Strategies Inc. is an equal‑opportunity and affirmative‑action employer that does not discriminate in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected veteran status.