Financial Client Services Representative
supported. Imagine yourself at Langley Federal Credit Union, where we're
Langley Federal Credit Union is one of the 100 largest credit unions in the
United States with over $5B in assets and over 400,000 members. parts of Virginia.
affordable medical, dental, and vision
[ Educational Assistance, encompassing books, lab fees, registration costs, and Support for Student Loan Repayment.
- Abundant Career Growth Opportunities.
increasing with every five years of service, up to a maximum cap.
- Celebrate 13 Paid Holidays, including your birthday and the day following
enjoy Floating Holidays too!
- Financial Security:
- Highly competitive 401K plan featuring a 6% company match, with immediate
Company-covered short- and long-term disability insurance.
- Complimentary Life Insurance and the choice of additional Voluntary Life
Flexible Health Care and Dependent Care benefits.
LANGLEY FEDERAL CREDIT UNION IS CURRENTLY HIRING FOR A FULL TIME FINANCIAL
SERVICE REPRESENTATIVE TO WORK ON-SITE FROM OUR COLISEUM BRANCH, LOCATED IN
Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. selling to offer financial products and services that meet or exceed members’
on Langley products and services to improve members’ lives by helping them save,
Utilizes consultative selling to offer financial products and services that building, or in-person conversations.
- Answers Contact Center calls as needed after cross-training.
- Processes new accounts, additional share types, and IRAs following policies
Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal
regulations and credit union policies and procedures.
- Serves as a mentor and role model for all staff including providing on-site
training.
- transfers, payments, loan advances, account opening, and all other requests.
- policies & procedures.
- Assists members with all account and loan-related service needs, including
offering financial advice to improve their financial well-being.
- Assists with Online and Telephone banking, including enrollment, general
Records every member interaction and follow up utilizing the Customer
Relationship Management (CRM) tool and Document Management System.
- Serves as a front-line deterrent against fraud and theft, protecting members
and the Credit Union.
- Supports the day-to-day operations and efficiencies of the branch.
- Complies with all Credit Union policies and regulatory requirements.
- An associate degree or two years of sales or service experience advising
customers when choosing between options or an equivalent combination of
One Year Of Financial Institution Experience Is Preferred.Service Champion
- Adopts a service orientation, building trusting
relationships and delivering value for associates, members, and communities.
- Langley Ambassador
- Demonstrates a passion for Langley’s vision, encouraging
diversity, equity and inclusion while considering Langley’s values when
Agile in Action
- Adapts to changes in the business, demonstrating innovation associates, members, and communities.
- Reasonable accommodations may be made to enable individuals with disabilities to
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