E-ZPass Account Specialist​/Court Representative

Overview

Open To All Qualified Candidates

NOTE: TO BE CONSIDERED FOR THIS POSITION, YOU MUST APPLY AT THE FOLLOWING LINK:

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

Nature of Work: The E-ZPass Account Specialist/Court Representative handles non-legal representation of the MDTA E-ZPass operations at the Maryland District Court for trials resulting from contested Toll Violation Citations. The employee will be responsible for research and data interpretation of toll cases, serving as a subject matter expert for the agency.

The duties for this position include, but are not limited to, the following:

• Oversee administrative tasks related to overdue toll payments;
• Serve as the intermediary between customers, E-ZPass Customer Service, the Motor Vehicle Administration, and the Maryland Central Collection Unit;
• Conduct extensive research of customer accounts toll history;
• Research and interpret customer data for escalation and communication with other agencies;
• Report and track resolution of customer issues;
• Prepare and review court research with court liaison prior to hearings;
• Provide video tolling and citation knowledge and customer account information for court cases;
• Manage court dispositions and customer accounts;
• Assist management with tolling projects and outreach events;
• Resolve inquiries/conflicts and conduct follow-up activities with customers and related agencies; and
• Determine eligibility and implementation of MDTA installment plan for customers.

Employees in this position will report to the E-ZPass Account Specialist Lead
. The current vacancy is located in Baltimore, MD
. Hybrid telework schedules may be available for this position. The eligible list established from this recruitment may be used to fill future vacancies at other facilities throughout the Maryland Transportation Authority.

MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27 days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, tuition reimbursement, and more! May be prorated based upon start date.

Education
:
Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience
:
Four years of experience in administrative staff or professional work.
* Two years of this experience must include account recovery, specifically through handling escalated account dispute resolutions and debt collection.

The ideal candidate will possess:

• Strong communication skills
• Experience in public representation for an organization
• Proficiency in Microsoft Excel
• Experience in resolving delinquencies

This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Applicants must possess a Driver's License valid in the State of Maryland. Applicants must list the license number and date of expiration on the application.

Please apply online at  Please note that a resume cannot be substituted for the online employment application. Paper application (Form DTS-1) will not be accepted for this recruitment.

All applications must be received by 03/03/2026.

1. The State of Maryland is dedicated to a drug-free workplace, and employees are subject to the State s Substance Abuse Policy, including possible drug testing. Selected candidate(s) may be subject to background and reference checks.

2. The incumbent in this position is not a member of a covered bargaining unit.

For education obtained outside the U.S., at the time of application, you are required to provide proof of the equivalent…