Veteran Outreach Coordinator

We are seeking a Veteran Outreach Coordinator who loves connecting with people and helping others to work at Master Center for Addiction Medicine! We are a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have additional offices in Chesterfield, Hampton, Gloucester, Norfolk, and the Middle Peninsula and Northern Neck and we are expanding to provide services to other communities in need, particularly rural communities, where addiction treatment may be difficult to access.

Our approach to addiction is comprehensive, evidence-based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find their way to lifelong recovery.

The Veteran Outreach Coordinator is responsible for creating relationships and collaborating with the Department of Veterans Services including programs like Benefit Services, Virginia Veteran and Family Support, Virginia Values Veterans and other Veteran community resources in the region. This position will focus on educating the veteran community about addiction and addiction treatment, both internally and externally to Master Center. Regular travel and onsite work are required for this position.

It is important that the Veteran Outreach Coordinator for the Hampton Roads area creates, develops, and fosters relationships within the community that we serve. This is a great fit for anyone with experience in or interest in the fields of addiction and recovery, veteran affairs, healthcare, medical offices or mental health.

If you have sales, hospitality, restaurant or customer service experience and love connecting with and speaking to people, this would be an excellent position for you! We also strongly encourage anyone who has experience working with veterans or serving veterans to apply.

The job requires keen attention to detail and the ability to multitask combined with patience, empathy, and respect for others. This is a position that will involve a significant amount of time in-person and remotely with referral partners and patients, and it requires the ability to communicate effectively in-person, over Zoom calls and over the phone with patients, as well as the ability to communicate effectively with other team members regarding patient care, workflows, and operational aspects of the job.

We do candidate assessment batteries. You are required to complete the competencies. If you do not complete the assessments, the hiring manager will not schedule an interview with you after the initial phone interview.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses.

See bottom of job ad for more information.

The Veterans Outreach Coordinator works collaboratively with the Business Development Team at Master Center for Addiction Medicine.

• Establishes and maintains referral relationships with the Department of Veterans Services including programs such as Benefit Services, Virginia Veteran and Family Support, Virginia Values Veterans, and other veteran community resources in the region.
• Gather data and develop health education initiatives aimed at promoting healthy lifestyles, wellness, in addition to developing programs, materials, and events to teach individuals and communities about prevention, managing existing conditions, and conditions affecting well‑being.
• Schedules presentations to educate about addiction, addiction treatment options, suicide prevention, and other pertinent topics related to mental wellness.
• Coordinates and participates in events under the direction the Chief Clinical Officer, and Business Development Team.
• Serves as primary contact for veteran referrals and coordinates with team members for insurance verification and intake appointments.
• Documents referral partner outreach in Hub Spot and coordinates with the Business Development Team on mail chimp campaigns and other outreach efforts.
• Recommends marketing events or initiatives to target…