Front Desk Supervisor - Hampton Inn & Suites Mt. IOP

Overview

Job Description - Front Desk Supervisor - Hampton Inn & Suites Mt. Pleasant IOP (HOT0

CAWU)

Front Desk Supervisor - Hampton Inn & Suites Mt. Pleasant IOP (HOT0

CAWU)

Work Locations:
Hampton Inn & Suites Charleston/Mt Pleasant, 1104 Isle of Palms Connector, Mt. Pleasant 29464

With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Hampton guarantees 100% satisfaction with every stay. We deliver the experience by anticipating a traveler’s needs and connecting with guests through an approachable, authentic, and helpful team. For more information visit

As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We re passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We re leaders in our industry and in our communities.

T Teamwork - We re team players in everything we do.

O Ownership - We re the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values, Quality, Productivity, Customer Focus, Teamwork

What benefits will I receive? Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will have access to our benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.

After 90 days you may enroll in Hilton Worldwide s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. This is a highlight of major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations.

This is not a summary plan description or official plan document.

EOE/AA

Schedule:

Full-time

Brand:
Hampton by Hilton

Job:
Guest Services, Operations, and Front Office