Guest Service Agent; Part Time - Hampton Inn & Suites Mt. IOP

Job Description - Guest Service Agent (Part Time) - Hampton Inn & Suites Mt. Pleasant IOP (HOT0CB26)

Guest Service Agent (Part Time) - Hampton Inn & Suites Mt. Pleasant IOP.

Location:

Hampton Inn & Suites Charleston/Mt Pleasant, 1104 Isle of Palms Connector, Mt. Pleasant, 29464. A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, room selection, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room and/or has a bell person accompany them
• Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards
• Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Hilton values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. We also look for the following key attributes:
Quality, Productivity, Customer Focus.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all!

Part-time

Brand:
Hampton by Hilton

Job:
Guest Services, Operations, and Front Office