ServiceNow Certified Technical Architect; CTA

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors.

Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking a Service Now Certified Technical Architect (CTA) who will lead the architecture, design, and implementation of enterprise‑scale Service Now solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas—including ITSM, ITOM, ITAM, IRM, Sec Ops, HRSD, and App Engine—ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

• Architect scalable, secure, and compliant Service Now solutions across multiple domains and modules.

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Security Operations (Sec Ops)
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• App Engine & Automation Engine

• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

• Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

• Provide SME level support on network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues with strong analytical and problem‑solving skills.

• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in team environments and directly with customers.
• Self‑starter who can work independently with minimal oversight.
• Flexible and dependable, able to adapt to program needs.
• Ability to quickly learn new technologies and products.

• 10+ years of experience including:
• Clearance:
  Active TS/SCI Eligibility
• Service Now architecture, configuration, workflow development, and platform enhancements.
• Establishing and executing platform governance.
• Evaluating operational and strategic demands against platform capabilities and leading practices.
• Translating technical and business requirements into architectural blueprints.
• Working directly with business stakeholders to identify, analyze, and map requirements to Service Now capabilities.
• Creating architectural blueprints for federal agencies.
• Leading Service Now version upgrades.
• Deep understanding of overall Service Now platform architecture.
• Network security, LAN/WAN design, and network infrastructure documentation.

• Service Now Certified Technical Architect (CTA)
• DoD 8570.01‑M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security)

• App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence
• Strong knowledge of CMDB and CSDM
• Experience with Agile, Dev Ops, and CI/CD pipelines integrated with Service Now

• Experience with DoD NIPR, SIPR and JWICS…