Job Description & How to Apply Below
Location : Hampton, VA 23668
Job Type: Full-Time
Department: MIS Support Services
Opening Date: 09/18/2025
Description
Hampton University's Division of Information Technology (DoIT), Client Technology Services (CTS) unit, is seeking a dedicated IT Technician. This role provides campus-wide technical support through the CTS Helpdesk, including the installation, maintenance, and troubleshooting of university-owned hardware, software, and network systems. The ideal candidate will be customer service-oriented, well-organized, and capable of effectively communicating with students, faculty, and staff in a fast-paced academic environment.
The IT Technician will work:
Sunday: 3:00 p.m.
- 12:00 a.m. and Monday-Thursday: 4:00 p.m.
- 12:00 a.m.
Examples of Duties
- Provide technical support for hardware, software, and network-related issues.
- Reset user passwords and unlock accounts in compliance with university policies.
- Monitor and maintain safety, order, and equipment functionality in the DoIT Lab.
- Answer and respond to Helpdesk calls in a timely and professional manner.
- Replace and maintain printer supplies and peripheral equipment as needed.
- Maintain accurate inventory records for computers, printers, and related devices.
- Deliver exceptional customer service to all campus stakeholders.
- Provide technical support during university events such as graduation, registration, holidays, and other special functions, which may require schedule flexibility.
- Collaborate with CTS team members and provide backup support when necessary.
- Perform Other Duties as assigned by management.
- Associate's degree in Information Technology, Computer Science, or a related field
- Minimum of six (6) months of related work experience required.
- Demonstrated customer service experience and ability to work effectively with diverse populations.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- General knowledge of PC/Mac hardware, Windows operating systems, and basic network infrastructure protocols.
- Strong organizational skills and ability to meet time-sensitive deadlines.
- Commitment to continuous learning and adapting to evolving technologies.
- Bachelor's degree.
- Certifications:
CompTIA A+, Microsoft (MCP/MCSA), ITIL Foundation, Apple Certifications or other relevant industry certifications. - Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software applications
- Operate a work order system, Microsoft OS, Apple OS and associated apps
- One (1) year or more of current experience working in a support department
- Skilled in use of personal computers and managing printers
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