Engagement Manager, Public Sector

Overview

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross‑functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever‑it‑takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client‑facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government
• 10+ years of professional experience, often in a customer‑facing technical program management role in industry or government
• Prior experience at an API technology company and/or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g., modeling and simulation, joint planning processes, intelligence workflows, etc.)

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer‑facing role delivering enterprise‑scale applications/solutions
• A track record of structured, analytics‑driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity‑based compensation, subject to Board of Director approval.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Base salary ranges by location:

• San Francisco, New York, Seattle: $166,400 – $249,000 USD
• Washington DC/Hawaii: $232,800 – $291,000 USD
• St. Louis/Suffolk: $138,400 – $208,000 USD

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We comply with the United States Department of Labor’s Pay Transparency provision.

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