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Job Description & How to Apply Below
Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.
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This position is 100% On-Site or Hybrid per HRT Telecommuting Policy.
All applicants must be legally authorized to work in the United States without current or future company sponsorship.
Essential Job Functions:
(Duties listed are neither intended to be all inclusive nor to limit duties that might reasonably be assigned.)
Provide On-going Support
* Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of patches and enhancements.
* Provide daily user support and troubleshooting of issues.
* Work with functional users to ensure continuous effective use of system to include utilizing additional delivered functionality.
* Work with functional team to gather and document requirements to apply system solutions to business problems.
* Provide power user support in creation of custom forms and reports for shared team use.
* Provide leadership in the development of functional skills in others through active knowledge sharing.
* Assist in managing requests from stakeholders following the change management process.
* Develop change request business cases (i.e., define the problem, pros, cons, suggestions, cost/benefit analysis, recommendations)
* Provide on-going formal internal training as needed.
* Working with team on requirements for RFP's.
* Assist in evaluation of proposals in response to solicitations.
* Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
* Perform other functional analyst support duties as needed.
Periodic Formal System Review for Effective utilization and Productivity improvements:
As requested lead to:
* Identify and document business process challenges.
* Identify Business Process re-engineering opportunities for existing and future modules and processes.
* All other related duties as required.
Supports All HRT Policies and Procedures
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Required Knowledge, Abilities and Skills Essential to
Job Functions:
* Advanced knowledge of Finance business practices, workflow analysis, business systems design, and process re-engineering.
* Advanced knowledge of automated systems testing procedures, data conversion analyses, transaction processing and troubleshooting application.
* Exemplified superior knowledge in understanding of business requirements, processes and implementation approaches for four or more of the following Microsoft Dynamics modules:
General Ledger, Purchasing and Contract Management, Project Accounting, Fixed Assets, Accounts Payable, Budgeting and Grant Accounting.
* Superior technical proficiency creating and updating custom reports. utilizing Management Reporter, Power BI, SQL Server Report Builder and other available tools.
* Provide experience modifying forms and creating new custom forms with SSRS.
* Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning and execution, training strategy, and overall implementation planning.
* Accountable and strong rapport with technical counterpart and user community.
* Must have strong writing skills and able to create functional specifications, design documents, training materials, test scripts, etc.
* Superior technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data.
* Working knowledge of project management principles and techniques.
* Demonstrated skill in verbal and written communications, making presentations before groups and committees, and working and/or leading effectively and cooperatively with staff and management.
* Demonstrated skill in analysis and problem solving including determining priorities, producing fully developed quality recommendations to decision makers.
* Demonstrated commitment and understanding of best practices in quality customer service.
* Willing to provide leadership in the development of functional skills in others through active knowledge sharing.
Required Software Knowledge and Skills Essential to
Job Functions:
Proficiency in using computer systems and the listed software applications associated with performance assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Software applications:
Advanced knowledge of MS Office products (with emphasis on Excel, Project, and Visio (or other flowcharting software)).
Safety Responsibility:
Perform all job duties and responsibilities in a safe manner to protect one's self, fellow…
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