Campus IT Support Technician

IT Technician in Hampton, VA 23668

$0.00 Semi-Monthly

Location

200 William R. Harvey Way, Hampton, VA 23668

Hampton University’s Division of Information Technology (DoIT), Client Technology Services (CTS) unit is seeking a dedicated IT Technician. This role provides campus-wide technical support through the CTS Helpdesk, including installation, maintenance, and troubleshooting of university‑owned hardware, software, and network systems. The ideal candidate will be customer‑service–oriented, well‑organized, and capable of effectively communicating with students, faculty, and staff in a fast‑paced academic environment.

The IT Technician will work:
Sunday: 3:00 p.m. – 12:00 a.m. and Monday–Thursday: 4:00 p.m. – 12:00 a.m.

• Provide technical support for hardware, software, and network‑related issues.
• Reset user passwords and unlock accounts in compliance with university policies.
• Monitor and maintain safety, order, and equipment functionality in the DoIT Lab.
• Answer and respond to Helpdesk calls in a timely and professional manner.
• Replace and maintain printer supplies and peripheral equipment as needed.
• Maintain accurate inventory records for computers, printers, and related devices.
• Deliver exceptional customer service to all campus stakeholders.
• Provide technical support during university events such as graduation, registration, holidays, and other special functions, which may require schedule flexibility.
• Collaborate with CTS team members and provide backup support when necessary.
• Perform other duties as assigned by management.

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Minimum of six (6) months of related work experience required.
• Demonstrated customer‑service experience and ability to work effectively with diverse populations.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• General knowledge of PC/Mac hardware, Windows operating systems, and basic network infrastructure protocols.
• Strong organizational skills and ability to meet time‑sensitive deadlines.
• Commitment to continuous learning and adapting to evolving technologies.

• Certifications:
  
  CompTIA A+, Microsoft (MCP/MCSA), ITIL Foundation, Apple Certifications or other relevant industry certifications.
• Hands‑on knowledge and experience in the application/operation of Microsoft Office Suite software applications.
• Operate a work order system, Microsoft OS, Apple OS and associated apps.
• One (1) year or more of current experience working in a support department.
• Skilled in use of personal computers and managing printers.