Job Description & How to Apply Below
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit to learn how we're keeping people around the world safe and secure. About
The Role The Enterprise Operations Manager serves as the senior contractor operational lead responsible for overseeing and synchronizing enterprise-level Technical Operations Support (TOS) services across the 480th Intelligence, Surveillance, and Reconnaissance Wing (480 ISRW). This individual provides strategic and operational leadership to ensure seamless integration of AF DCGS (AN/GSQ-272 SENTINEL) weapon system support, enterprise network services, and mission assurance functions across geographically distributed core sites and Other Supported Locations (OSLs).
The Enterprise Operations Manager serves as the primary operational interface between the contractor workforce and 480 ISRW Government leadership (480 ISRW/A6, COR, and Contracts Functional Director) for all matters related to enterprise operations, service delivery performance, and mission continuity in support of 24/7/365 ISR operations.
Roles and Responsibilities Enterprise Operations Oversight
* Provide enterprise-wide operational oversight and coordination across all nine (9) contractor functional areas:
Network Operations & Management, System Administration & Infrastructure, Database Administration, Security Operations, Project Management & Engineering, Web/Collaboration Services, Telecommunications, Data Center Management, and Dev Ops/Cloud Operations.
* Synchronize operations across the DCGS Operation Center (DOC) East and West, Maintenance Control Center (MCC), Mission Assurance Help Desk, and Open Architecture Management Center (OAMC).
* Ensure uninterrupted 24/7/365 mission-essential operations supporting ISR Processing, Exploitation, and Dissemination (PED) for combatant commands.
* Oversee enterprise service delivery across Campus Area Network (CAN), Wide Area Network (WAN), East Coast Hub (ECH), West Coast Hub (WCH), and AF DCGS Point of Presence (AFDPoP) operations. Service Delivery & Performance Management
* Monitor and enforce compliance with Help Desk response time requirements: URGENT (15-minute response), HIGH (1-hour), MEDIUM (4-hour), and LOW (8-hour) per PWS Attachment
D.
* Track and report enterprise operational health metrics including system availability, Mean Time Until Failure (MTUF), Mean Time to Repair (MTTR), unplanned/planned downtime, and network trend analysis.
* Ensure 100% of deliverables are met and received on time in accordance with PWS performance standards.
* Maintain workforce stability metrics:
* Prepare and deliver monthly reports, quarterly network trend analysis (PowerPoint), and weekly cyber readiness updates to Government leadership. Multi-Site Coordination
* Coordinate operations across JBLE (primary), Beale AFB, and all CONUS/OCONUS Other Supported Locations including Fort Gordon, GA;
Ramstein AB, Germany; JB Pearl Harbor-Hickam, HI; and Republic of Korea.
* Ensure bandwidth provisioning and connectivity between DCGS sites supports mission requirements.
* Manage site lead coordination and ensure consistent service delivery standards across all locations. IT Service Management & Change Control
* Implement and maintain IT Service Management (ITSM) processes aligned with the ITIL framework as referenced in the PWS.
* Coordinate with the Configuration Control Board (CCB) on enterprise change management, ensuring operational impacts are assessed and communicated prior to implementation.
*…
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