Infrastructure & Technology SSR in Richmond area Professional Hampton

You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future‑ready solutions that power innovation.

• Perform On‑Site Installation and Maintenance:
  Install, maintain, and repair high‑volume commercial products such as Lenovo PC and Apple, ensuring timely and effective service delivery.
• Deliver Technical Support:
  Provide technical assistance, troubleshoot issues, and resolve incidents to the satisfaction of the customer, utilizing knowledge of technology, operating systems, and associated software.
• Collaborate with Support Centers:
  Work with professionals in different support centers and business units to achieve high‑quality problem resolutions and ensure seamless service delivery.
• Utilize IBM Tools:
  Leverage IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Maintain Technical Expertise:
  Stay up to date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.

High School Diploma/GED

Associate's Degree/College Diploma

• Exposure to Hardware and Software Solutions:
  Familiarity with installation, customization, operation, recovery, tuning, and information technology engineering for high‑volume commercial products such as Lenovo PC and Apple.
• Understanding of Operating Systems:
  Basic understanding of operating systems, associated software, and the functions and capabilities of machines to support problem source identification and resolution.
• Familiarity with On‑Site Services:
  Exposure to on‑site installation, maintenance, and repair of high‑volume commercial products, including Technical Delivery Assessment and installation planning.
• Basic Knowledge of IT Engineering:
  Understanding of the technology and concepts related to high‑volume commercial products to provide technical assistance and troubleshoot issues.

• Familiarity with Hybrid Cloud:
  Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments to support client operations.
• Knowledge of IT Consulting:
  Basic understanding of customized project‑based services, including Technical Delivery Assessment, installation planning, and account management.
• Exposure to Data Analytics:
  Familiarity with tools like Watson Einstein Analytics to drive automation and improve effectiveness of client operations.
• Experience Working with Technical Tools:
  Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics.

• Medical & prescription drug coverage, dental, vision, mental health & well‑being.
• 8 paid holidays.
• Minimum 56 hours paid sick time.
• 80 hours paid vacation.
• Life insurance.
• 401(k).
• Financial counseling.
• IBM Employee Stock Purchase Plan.
• Paid family medical leave and disability benefits to eligible employees where required by applicable law.

Projected Minimum Salary per year: $39,000.00

Projected Maximum Salary per year: $74,000.00

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.