Data Analyst​/Dashboard Developer

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Data Analyst/Dashboard Developer with an active Secret security clearance (must upgrade to TS/SCI) to support KITS and our government customer at Langley Air Force Base, VA. This position is onsite.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Data Analyst/Dashboard Developer builds, maintains, and continuously improves a live Performance Dashboard that serves as the authoritative source for all contract performance data. The dashboard integrates data feeds from multiple source systems and enables real‑time performance intelligence, proactive decision‑making, and risk identification.

• Live Performance Dashboard Development & Maintenance
  • Build and deploy the live Performance Dashboard within 60 days of contract award on Power BI hosted on FedRAMP‑authorized or DAF 365 platforms.
  • Integrate data feeds from multiple source systems, including:
  • Token and License Management System (TLMS) – token allocation, utilization, compliance status by wing and directorate.
  • Learning Management System (LMS) – training completions, assessment scores, proficiency tracking.
  • Help Desk Ticketing System – response times, resolution rates, recurring issue categories.
  • Integrated Master Schedule (IMS) – task completion, schedule performance, milestone tracking.
  • Workflow Development Pipeline – prototype status, transition timelines, ROI documentation.
  • Ensure dashboard displays all six PWS‑required KPI categories:
  • Training completions prior to access grant.
  • Token and license utilization by wing and directorate.
  • AI and RPA workflow development and transition status.
  • Help desk response and resolution rates.
  • Travel execution against approved wing visit schedules.
  • Quarterly performance trends and year‑over‑year comparisons.
• Data Integration & Quality Assurance
  • Establish automated data pipelines from source systems to the dashboard with daily refresh cycles (or more frequent where technically feasible).
  • Validate data accuracy through cross‑referencing with source system reports and manual audits.
  • Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches.
  • Coordinate with the Token/Resource Administrator, Help Desk Analysts, and Program Analyst to ensure source data integrity.
  • Document all data transformation logic, calculation methodologies, and business rules in technical specifications.
  • Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard.
• Quarterly Performance Brief Data Packages
  • Generate comprehensive quarterly performance brief data packages for PM and COR review 5+ business days before scheduled briefs.
  • Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis.
  • Develop drill‑down appendices with wing‑level breakouts, directorate comparisons, and time‑series trend charts.
  • Coordinate with the Stakeholder Engagement & KM Specialist to package metrics into governance‑ready narratives.
  • Prepare data visualizations optimized for executive audiences (clear, concise, actionable).
  • Document all data sources, assumptions, and calculation methods for COR transparency.
• Service Desk Trend Analysis & Training Feedback Loop
  • Conduct monthly service desk trend analysis identifying:
  • Top 10 recurring issue categories requiring knowledge base articles or training updates.
  • Response and resolution time performance against QAP standards.
  • Ticket volume trends by wing, directorate, and platform.
  • Knowledge gaps indicating curriculum deficiencies.
  • Platform issues requiring vendor escalation or technical advisory engagement.
  • Deliver service desk analysis reports to the Deputy PM within 5 business days of each month close to feed the training feedback loop.
  • Track time from knowledge gap identification to updated training deployment as a mandatory KPI.
  • Measure knowledge base utilization impact on ticket volume reduction over time.
• Utilization…