ServiceNow Workflow Manager; Top Secret

Seamless Migration is a Service‑Disabled Veteran‑Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever‑changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career‑ and customer‑oriented Service Now Workflow Manager to join our team.

• Top Secret (existing clearance required to start)

• Hampton, VA
• Norfolk, VA
• Virginia Beach, VA
• Richmond, VA
• San Antonio, TX

• Lead Service Now development, implementation, and support teams across the organization.
• Provide technical direction and architectural guidance for Service Now implementations across multiple modules.
• Lead complex Service Now projects, including platform upgrades, integrations, and custom application development.
• Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility.
• Ensure adherence to Service Now best practices, coding standards, and governance frameworks.
• Review and approve technical designs, workflows, and customizations.
• Stay current with Service Now platform updates, new features, and emerging capabilities.
• Manage, mentor, and develop a team of Service Now administrators, developers, and analysts.
• Conduct performance reviews, establish goals, and create individual development plans.
• Foster a collaborative and innovative team culture focused on continuous learning.
• Provide coaching and technical guidance to team members at various skill levels.
• Manage resource allocation and workload distribution across the team.
• Ensure SLA compliance and maintain high service quality standards.
• Lead incident response and problem resolution for platform issues.
• Manage vendor relationships and coordinate with Service Now support when needed.
• Develop and maintain team documentation, procedures, and knowledge base.
• Lead Service Now roadmap planning and technology strategy.
• Develop and maintain analytics frameworks to measure team performance and platform effectiveness.
• Create executive‑level dashboards and reports to demonstrate business value and ROI.
• Identify opportunities for process improvement and automation using data‑driven insights.
• Support business stakeholders in defining requirements and solution approaches.

• 6+ years of IT experience, including at least 2 years of Service Now experience.
• DoD 8140 IAT II certification (Security+ CE, CCNA Security, CySA+, CND, or equivalent).
• Experience with Service Now platform development and administration, including ITSM, CMDB, Performance Analytics, Customer Service Management (CSM), Security Incident Response (SIR), and App Engine.
• Experience designing, implementing, and maintaining CMDB, including governance, CI relationships, data quality, discovery integrations, and IT asset visibility.
• Experience developing dashboards, reports, metrics, and analytics using Service Now Performance Analytics and reporting tools.
• Proficiency with JavaScript, Glide APIs, Service Now scripting, Flow Designer, REST/SOAP integrations, HTML, CSS, Service Now data modeling, and Secure Development Life Cycle (SDLC).

• Service Now Certified System Administrator (CSA).
• ITIL Foundations certification.
• Experience with DoD Networks (NIPR, SIPR, and JWICS).

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities within an Emerging Defense Company

All your information will be kept confidential according to EEO guidelines