IT Business Systems Analyst

This position opportunity is located in the Hampton Roads, VA offices and requires on-site presence.

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. In addition to rewarding careers and professional development opportunities, we offer unmatched benefits and competitive wages in a stimulating environment that will provide you with the flexibility and training tools to grow.

The IT Business Systems Analyst works with management to prioritize business and information needs and to locate, define and document new process improvement opportunities. Firm technical knowledge and writing experience are needed to collect, organize, translate, draft and edit technology‑specific proposals and solicitation. Additionally, the analyst must be adept at observing and expressing established processes and procedures in formal documents; collecting and representing system specifications, requirements, testing and training plans based on interviews in support of the proposals.

Assignments are comprehensive and complex and entail interactions between major organizational elements. Duties are conducted to enhance procedures, processes, and development of work measurements to improve methods, product improvement, work standards, efficiency and the decision‑making process in the Technology Department.

Assignments are generally given in the form of broad outlines of desired results and objectives, outlining the project, and providing general guidance. Wide latitude and considerable flexibility is expected in developing procedures and in conducting various assignments. The duties of this job require the exercise of experienced judgment in carrying assignments through to completion and involving substantial contact with internal as well as external customers.

• Ability to identify data from primary or secondary data sources
• Ability to identify, analyze, and interpret trends or patterns in complex data sets
• Identify work elements in detail and develop work standards and method improvements
• Develop procedures, forms, and work measurements to effect methods improvement, work simplification
• Create presentations and charts for informative and accurate dissemination of data and trends
• Develop methods to determine performance within the department and identify trends
• Write and/or edit manuals for uniform use of new or revised procedures and policies
• Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and update technical documentation and content adhering to format, structure, and style guidelines
• Proficiency in writing clear and concise technical and non‑technical materials using authoring tools
• A self‑starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail
• Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies
• Ability to complete assigned deliverables within strict timelines and work well in a fast‑paced project environment
• Keen attention to detail
• Delivery of product with strict adherence to deadlines and timelines
• Managing records created and received in compliance with Hampton Roads Transit’s Records Management Policy and Procedures
• Responsible for coordinating the records management effort within the department

• Candidates who have cross‑functional experience in the technology industry with writing experience preferred
• Candidate must be a fast learner, self‑motivated, and able to manage multiple deliverables simultaneously
• Major/concentration in Information Systems, or Technical Communications a plus
• Work collaboratively with SME experts to coordinate and edit material
• Ability to learn and understand functionality of varied enterprise systems and software applications
• Ability…