TS NOC Tier 1-4 Specialist Security Clearance

Position: TS NOC Tier 1-4 Specialist *Multiple Openings* with Security Clearance
NOC Tier 1 - Application Monitoring & System Failure Detection The NOC Tier 1 Support Specialist will primarily focus on real-time application and network monitoring to identify potential failures and performance degradations. Responsibilities:
· Monitor applications and network systems for performance issues and failures.
· Analyze alerts, verify incidents, and escalate issues to Tier 2 or higher as needed.
· Perform initial troubleshooting steps and document findings in the ticketing system.
· Maintain operational coverage as required.
· Generate reports as needed. Minimum Security Clearance Required
· Top Secret w/ SCI eligibility Travel
· Up to 10% Qualifications &

Experience:

· Associate's degree in IT, Computer Science, or related field (preferred).
· 1+ years of experience in a NOC or IT support role (preferred).
· Experience with monitoring tools (e.g., Splunk, Solar Winds, Dynatrace).
· Strong communication skills and experience using ticketing systems. Required

Certifications:

CompTIA Network+ and CompTIA Security+. Candidates who do not currently hold both certifications must obtain them within six months of hire. Failure to meet this requirement may result in termination of employment. A higher-level certification may be accepted in place of CompTIA Network+ at Microsoft's discretion. Salary: $80,000 - $105,000 Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave (as required by law) NOC Tier 2 - Light Troubleshooting & System Updates The NOC Tier 2 Support Specialist is responsible for handling more technical troubleshooting, firmware updates, and security-related tasks.

Responsibilities:
· Investigate and resolve Tier 1 escalated issues.
· Perform basic system updates, firmware patches, and network configurations.
· Work with security teams to identify and mitigate vulnerabilities. Assist in managing network devices, including routers, switches, and firewalls.
· Document troubleshooting steps and create internal knowledge base articles. Minimum Security Clearance Required
· Top Secret w/ SCI eligibility Travel
· Up to 10% Qualifications &

Experience:

· Associate's or Bachelor's degree in IT, Networking, or related field (preferred).
· 2-3 years of experience in network operations or IT support (preferred).
· Hands-on experience troubleshooting network issues and performing updates. Required

Certifications:

CompTIA Network+ and CompTIA Security+. Candidates who do not currently hold both certifications must obtain them within six months of hire. Failure to meet this requirement may result in termination of employment. A higher-level certification may be accepted in place of CompTIA Network+ at Microsoft's discretion. Salary: $105,000 - $130,000 Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave (as required by law) NOC Tier 3 - Mid-Tier Troubleshooting & Advanced Escalations The NOC Tier 3 Support Specialist is responsible for resolving complex network issues and supporting critical infrastructure.

Responsibilities:
· Diagnose and resolve network outages and system failures.
· Perform log analysis to determine root causes of network and application issues.
· Assist with network performance tuning and optimization.
· Provide mentorship and training to Tier 1 and Tier 2 staff.
· Work directly with vendors and Tier 4 architects for issue resolution. Minimum Security Clearance Required
· Top Secret w/ SCI eligibility Travel
· Up to 10% Qualifications &

Experience:

· Bachelor's degree in Networking, IT, or related field (preferred).
· 4-6 years of experience in network troubleshooting or enterprise IT support (preferred).
· Proficiency in advanced network troubleshooting tools (Wireshark, Net Flow).
· Required

Certifications:

Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher-level certification may be accepted in place of CCNA at Microsoft's discretion. Salary: $130,000 - $160,000 Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave…