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Data Analyst / Dashboard Developer (Secret Clearance
Job Description & How to Apply Below
The Data Analyst / Dashboard Developer will design, implement, and maintain a live Performance Dashboard with automated data integration to support ACC leadership. This onsite role in Hampton, VA requires a Secret clearance and the ability to obtain TS/SCI.
Responsibilities- Build and deploy the live Performance Dashboard within 60 days of contract award on Power BI hosted on FedRAMP authorized or DAF
365 platforms - Token and License Management System (TLMS) – token allocation, utilization, compliance status by wing and directorate
- Learning Management System (LMS) – training completions, assessment scores, proficiency tracking
- Help Desk Ticketing System – response times, resolution rates, recurring issue categories
- Integrated Master Schedule (IMS) – task completion, schedule performance, milestone tracking
- Workflow Development Pipeline – prototype status, transition timelines, ROI documentation
- Training completions prior to access grant
- Token and license utilization by wing and directorate
- AI and RPA workflow development and transition status
- Help desk response and resolution rates
- Travel execution against approved wing visit schedules
- Quarterly performance trends and year-over-year comparisons
- Establish automated data pipelines from source systems to the dashboard with daily refresh cycles, or more frequent where technically feasible
- Validate data accuracy through cross-referencing with source system reports and manual audits
- Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches
- Coordinate with the Token/Resource Administrator, Help Desk Analysts, and Program Analyst to ensure source data integrity
- Document all data transformation logic, calculation methodologies, and business rules in technical specifications
- Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard
- Generate comprehensive Quarterly Performance Brief data packages for PM and COR review 5+ business days before scheduled briefs
- Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis
- Develop drill-down appendices with wing-level breakouts, directorate comparisons, and time-series trend charts
- Coordinate with the Stakeholder Engagement & KM Specialist to package metrics into governance-ready narratives
- Prepare data visualizations optimized for executive audiences (clear, concise, actionable)
- Document all data sources, assumptions, and calculation methods for COR transparency
- Conduct monthly service desk trend analysis identifying Top 10 recurring issue categories requiring knowledge base articles or training updates
- Response and resolution time performance against QAP standards
- Ticket volume trends by wing, directorate, and platform
- Knowledge gaps indicating curriculum deficiencies
- Platform issues requiring vendor escalation or technical advisory engagement
- Deliver service desk analysis reports to the Deputy PM within 5 business days of each month close
- Track time from knowledge gap identification to updated training deployment as a mandatory KPI
- Measure knowledge base utilization impact on ticket volume reduction over time
- Analyze token and license utilization patterns to identify underutilized allocations suitable for reallocation
- Analyze token and license utilization patterns to identify high-demand wings requiring additional resource allocation
- Analyze token and license utilization patterns to identify cost-sharing opportunities across participating wings
- Analyze token and license utilization patterns to identify compliance gaps where users received tokens without completing training
- Generate monthly utilization reports for the Token/Resource Administrator showing allocation efficiency and compliance status
- Produce cost-per-user and cost-per-wing analytics supporting ACC budget planning
- Forecast future resource requirements based on training completion trends and wing expansion plans
- Respond to ad hoc data requests from the PM, COR, and functional leads within 2 business days
- Conduct root cause analysis when KPIs fall below QASP thresholds, identifying contributing factors and corrective action recommendations
- S…
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