Enterprise IT Service Manager Hampton, VA, US

## Enterprise IT Service Manager Hampton, VA, USApply Now Find out how well you match with this jobJob ID330599

Job Title:

Enterprise IT Service Manager Job Category:
Consulting Time Type:
Full time Minimum Clearance Required to Start: TS/SCI Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Continental US     
*
* The Opportunity:

*** CACI is seeking a highly motivated and experienced Enterprise IT Service Manager to support our U.S. Air Force customer at Langley Air Force Base in Hampton, VA.
* This position plays a critical role in supporting the Air Force Distributed Common Ground System (AF DCGS) and is integral to the success of the Enterprise Service Desk.
* As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards.
* This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment.
* As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards.

• This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment.
** Responsibilities:
*** Promote and implement IT Service Management (ITSM) principles and processes to all groups interacting with Incident, Problem, Change, and Configuration Management as part of the AF-DCGS Enterprise Service Desk (ESD).
* Work with government and senior staff to prepare schedules, establish milestones, develop work assignments, and produce progress reports and technical briefings.
* Support exceptional customer service through superior leadership qualities – meeting deadlines, motivating and mentoring teams, exercising effective decision-making, and maintaining a commitment to high performance.
* Ensure Operational Support Agreements and client expectations are met – Engages with client and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate solutions or issues.
* Facilitate collaboration between geographically separated teams
- Providing continuous process improvement through incident management and problem management
- Serves as a liaison between technology infrastructure, business stakeholders, and end users.
* Identify opportunities for organic and new growth in contract scope and value.
* Develop metrics deliverables and provide analysis for leadership consideration that will drive maintenance and sustainment actions.
* Apply critical thinking skills in a challenging and fast paced environment to resolve customer priorities.
* Ability to flex schedule to meet 24 x 7 operational requirements of the AF DCGS Weapon System.
*
* Qualifications:

*
*
* Required:

** Active TS/SCI security clearance.
* Bachelor’s degree
* A minimum of four years of operational AF DCGS experience.
* ITIL v4 certification.
* Desired:
** Enterprise Level Helpdesk and Customer Service Experience.
* A familiarity with IT Service Management (ITSM) and/or DESMF.
* Experience with simultaneously managing multiple projects and teams.
* Experience with Remedy, Solutions Business Manager, or Service Now.
* Prior experience as an ITSM Service Level Manager.
* Ability to engage stakeholders through collaborative tools and services.

- ** What You Can Expect:
**** A culture of integrity.
** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
** An environment of trust.
** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make…