Branch Operations Team Manager

About the Company

Accendra Health provides home‑based healthcare solutions, including home respiratory services and medical equipment, through its Apria and Byram Healthcare brands. The organization serves patients nationwide, offering personalized, long‑term care and ensuring essential products and services are accessible at every stage of life.

Team Managers supervise full‑time and part‑time employees who interact with patients and customers via email, phone, live chat, and in‑person. The role focuses on leadership and guidance to ensure staff achieve customer happiness through effective communication, problem solving, and efficient processes. The anticipated salary range is $57,934.00 – $61,931.00 annually.

• Creating an inspiring team atmosphere with an open communication culture.
• Setting clear team goals.
• Motivating team members to perform their best.
• Listening to team members’ feedback and resolving issues or conflicts.
• Recognizing high performance and rewarding accomplishments.
• Encouraging creativity.
• Suggesting and organizing team‑building activities.

• Delegate tasks and set deadlines.
• Oversee day‑to‑day operations.
• Monitor team performance and report metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensure team members complete order processing using current tools, processes, and technology.
• Engage patients and referral sources in order status, ensuring timely follow‑up as needed.
• Supervise front desk reception and branch coordinators.
• Assist in implementing new policies and programs.
• Assist sales in maintaining contact with major accounts and key referral sources within the branch territory.
• Perform other duties as required.

• Supervise all direct reports within the department.
• Handle performance management, hiring, and discipline of direct reports.
• Provide direction and guidance in work assignments.
• Offer timely coaching and feedback to staff.
• Ensure work assignments are completed accurately, efficiently, and on time.

• Proven work experience as a team leader or supervisor.
• In‑depth knowledge of performance metrics.
• Good PC skills, especially Microsoft Excel.
• Degree in management or training in team leadership is a plus.

• Patient‑Focused:
  Start with the patient and work backward, linking activities to patient objectives.
• Action‑Oriented:
  Thrive as a self‑starter, proactively addressing problems and opportunities with minimal supervision.
• Collaborative:
  Work well across functions and groups, fostering teamwork.
• Effective Communicator:
  Write and speak clearly, concisely, and with a partnership spirit.
• Energetic & Passionate:
  Display energy and enthusiasm for health and well‑being.
• Relationship Builder:
  Build networks of contacts that extend influence across the organization.

N/A

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.

• English – reading, writing, and verbal communication.

• Intermediate level mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data.

The position is stationary, requiring frequent sitting or standing, repetitive wrist motions, speaking, listening, close vision, and color vision. Occasional lifting, carrying, walking, climbing, kneeling, bending, and reaching above the shoulder may be required, including lifting equipment up to 50 lbs.

The duties and responsibilities described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. Reasonable accommodations will be provided to assist qualified individuals with disabilities to perform essential functions.

• Medical, dental, and vision coverage
• Paid time off plan
• 401(k) plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑ and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.