Company Description
MAKE GREAT PIZZA — AND MORE — POSSIBLE
Be a part of the world's #1 Pizza company and watch your career grow!
Job DescriptionSUMMARY:
Domino’sPizza
Team USAteammembers are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.
(50%) Provide Best in Class Customer Service
Greet customers that enter the Domino’s store with a positive attitude
Answer phones to assist with customers’ orders and other inquiries
Take payments over the phone and in-store
Assist customers with menu questions, specials and offer the best deals
Upsell on orders by asking if customers want any sides
Deliver car side orders to customers using car side delivery option
Respond promptly to any customer concerns or inquiries and correct any service issues
(30%) Assist with Store Operations
Prepare ingredients by following the bin guide, date them, and then refrigerate ingredients, rotate dough, etc.
Operate store technology and equipment, such as: store phones, make line module, starting/stopping the oven, washer and dryer, etc.
Make products by stretching, saucing, and topping the product
Make shoulder surfing orders by making orders in advance, load it when it pops onto the make line monitor, etc.
Troubleshoot technology issues, such as: fixing the label printer, troubleshooting the kiosk, card readers, etc.
Place box top person all Domino’s products
(10%) Maintain Image and Cleanliness of the Store
Maintain image by wearing a clean uniform, and keeping the store clean and organized
Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.)
Clean and sanitize the store and maintain all cleanliness responsibilities
(10%) Maintain Food and Team Member Safety
Monitor expired food and throw out expired product when necessary
Mopup spills, post “Caution Wet” sign on mop areas, proactively c
Excellent customer service ability
Prior experience in a customer service or applicable role preferred
Ability to problem solve and resolve customer concerns and/or complaints
Proven ability to work as a part of a team to achieve a common goal
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
PHYSICAL REQUIREMENTS
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting:
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying:
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried two at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing:
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Climbing:
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending:
Forward bending at the waist…
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