Assistant Manager; Power Plant Pkwy

Company Description

MAKE GREAT PIZZA — AND MORE — POSSIBLE

Be a part of the world's #1 Pizza company and watch your career grow!

SUMMARY:

The Assistant Manager is responsible for all things that happen during the shift. This includes cost controls, inventory control, cash control, and customer relations.

Full Time

$17.50 per hour

(40%) Manage Store Operations and Drive Results

• Comply with and manage any applicable local food safety requirements for certification of the team
• Inspect and correct store cleanliness and image issues
• Delegate regular or routine tasks (i.e. preping food, cleaning/sanitation, stocking boxes, etc.)
• Prep the store at closing so it’s ready for opening
• Manage, communicate, and improve service times during a shift
• Complete inventory process correctly when needed
• Serve as manager-in-charge for opening and closing shifts with support from GM or AGM
• Assist with making schedules
• Perform quality checks on all orders to ensure product meets standard

(20%) Build an Effective Team

• Partner with your AGM and GM to create a positive environment in the store
• Support the onboarding process for candidates and new team members
• Answer basic questions about career paths at Domino’s
• Train staff on various team member tasks
• Recognize and correct behaviors that violate policy
• Set consistent expectations and hold others accountable to them

(20%) Provide Best in Class Customer Service

• Build relationships with new and frequent customers
• Review and respond to customer feedback
• Understand menu items and describe the products to customers when needed
• Monitor team performance from a customer’s point of view
• Coach the team on upselling orders
• Ensure the team remains in proper image throughout the duration of the shift
• Drive service results and address areas of opportunity

(10%) Maintain Food Safety and Team Member Safety

• Promote team member safety inside and outside of the store by consistently communicating the importance of safety
• Ensure team members are completing required training in a timely manner
• Execute correct procedures for safety and security incidents
• Promote delivery expert safety by assisting with call backs, ensure drivers use lock boxes, and following safe delivery protocols
• Take responsibility for watching, preventing and reacting to any shortages in the store

(10%) Operate and Troubleshoot Technology

• Introduce or train on new technology with support from an AGM or GM
• Check, operate, and troubleshoot systems as directed by an AGM or GM
• Leverage recommended operations technology to complete and track routines

• Prior experience in a management role or similar experience preferred
• Prior experience in a customer service or applicable role preferred
• Demonstrated ability to lead by example and ensure accountability from team
• Ability to problem solve and resolve customer concerns and/or complaints
• Proven ability to work as a part of a team to achieve a common goal
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Must embody Domino’s Values;
  Do the Right Thing;
  Put People First;
  Create Inspired Solutions;
  Champion our Customers; and Grow and Win Together

Standing:

• Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking:

• For short distances for short durations

Sitting:

• Paperwork is normally completed in an office at a desk or table

Lifting:

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3