Assembler​/Sales Associate

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At Ace Peninsula Hardware, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast‑paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug‑Free environment.

The responsibilities include, but are not limited to:

• Customer Service – Greet each customer with a smile. Understand the customer's needs by asking, “What project are you working on today?” and recommend the right product.
• Exceed expectations – Walk the customer to the products, suggest additional items to complete their project.
• Strengthen the relationship – Find out the customer's name and use it while assisting them.
• Thank the customer – Show appreciation for shopping at Ace Peninsula Hardware.
• Participate in all store training programs.
• Learn to sell the whole project and develop product knowledge for add‑on sales.
• Be proficient at executing all store services, such as mixing paint, cutting glass, cutting keys and shades, re‑keying locks and testing pool and hot tub water.
• Stock all warehouse, drop ship and back‑stock inventory.
• Ability to special order products for customers.
• Be alert to shoplifting activity and follow store procedures when suspected.
• Be alert for safety issues.
• Clean and condition shelves and merchandise end‑caps.
• Participate in WOW and Customer Engagement.
• Promote the Ace Rewards program.

The responsibilities include, but are not limited to the following:

• Customer Service – Always prioritize customer service.
• Welcome each customer that comes into the store.
• Ask if they found what they are looking for; if not, suggest special ordering.
• Thank each customer for their purchase.
• Give 100 percent of your attention to the customer you are serving.
• Count the cash back from each transaction.
• Call for backup cashier when a line begins to form.
• Be on guard for point‑of‑sale scams (e.g., quick‑change artists and short‑change artists).
• Participate in all store training programs.
• Answer the phone with: 'Good morning/afternoon, thank you for calling Ace Hardware, Bob speaking, what can I help you find today?'
• Ask customers if they have their Ace Rewards card; if not, invite them to join.
• Operate cash register/point‑of‑sale with accuracy and efficiency; keep checkout area neat and clean.
• Handle merchandise returns and exchanges quickly and efficiently.
• Call customers when their rain checks and special orders are in stock.
• Count cash drawer before each shift.
• Close the cash drawer after each transaction.
• Maintain minimum cash in the register by calling for a cash pickup when you have large bills or excess cash.
• Be alert for safety issues.
• Participate in WOW and Customer Engagement.
• Promote the Ace Rewards program.

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast‑paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift (6 to 8 hours).
• You must lift 40 to 50 lbs.

• Paid time off
• Health insurance (medical, dental, vision, and prescriptions)
• 401(k) with matching
• Employee discounts on product after 90 days
• Life insurance
• Supplemental health insurance (employee‑paid) offered