Customer Service Specialist Ii

Job Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

This document outlines a high‑level role that integrates responsibilities and qualifications from both customer service and inside sales operations. The unified position is designed for experienced professionals who excel in customer engagement, sales strategy, and operational execution.

• Serve as the primary contact for customer interactions via phone and email
• Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty
• Identify opportunities by understanding customer needs and promoting suitable solutions
• Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment
• Manage order processing, quotations, and contract administration with accuracy
• Provide expert guidance on product features, pricing, and availability
• Deliver onboarding support and training to new customers
• Monitor and report on KPI metrics and customer feedback
• Maintain detailed records of customer interactions and transactions
• Support transactional tasks related to order‑to‑cash flow and RMA processes
• Ensure responses follow approved company guidelines and consumer laws
• Contribute to team KPIs and continuous improvement initiatives

What your background should look like

• Bachelor’s degree in business administration, Marketing, Communications, or related field (preferred) or related work experience in lieu of a degree
• 3+ years of experience in customer care, inside sales, or sales operations
• Strong verbal and written communication skills
• Proficiency with CRM systems such as Salesforce and SAP
• Ability to manage multiple priorities and meet deadlines independently
• Excellent problem solving skills and attention to detail
• Strong organizational and time management abilities

• Customer Focus:
  Understands and addresses customer needs effectively
• Communication:
  Clear articulation and active listening
• Analytical Thinking:
  Uses data to inform decisions
• Teamwork:
  Collaborates across departments
• Accountability:
  Takes ownership of outcomes
• Patience and Positive Attitude:
  Maintains professionalism under pressure
• Goal Oriented:
  Focused on achieving performance targets
• Candidates must have a problem solving mindset

• Competitive base salary commensurate with experience: $55,700 - $83,600 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity
• Total Compensation = Base Salary + Incentive(s) + Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits