Overnight Field Supervisor

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Field Supervisor (FS) is responsible for maintaining operational oversight, officer accountability, and post compliance throughout their assigned tour of duty. This role serves as the primary field-level support position for security personnel and clients by conducting site inspections, enforcing uniform and training standards, troubleshooting operational concerns, and ensuring staff continuity across assigned accounts.

Field Supervisors are expected to maintain a highly visible operational presence throughout the shift while ensuring officers are properly trained, adhering to post orders, and always representing Iron Watch Security professionally.

This position requires flexibility, dependability, strong communication skills, and the ability to respond rapidly to operational needs, staffing shortages, and emergency situations.

• Conduct routine site visits and inspections throughout the assigned shift duration.
• Visit a minimum of 60% of active assigned sites during each shift.
• Ensure every assigned post is physically checked a minimum of two (2) times per week during the supervisor’s scheduled tour rotation.
• Verify officers are actively following site-specific post orders and operational procedures.
• Conduct random and scheduled officer knowledge tests related to:
  • Post orders
  • Emergency procedures
  • Client expectations
  • Reporting requirements
  • Site-specific protocols
• Ensure all officers maintain professional appearance standards including:
  • Proper uniform compliance
  • Required equipment and identification
  • Compliance with grooming and appearance standards
• Conduct credential verification inspections to ensure officers maintain valid:
  • State security licenses
  • Armed certifications (if applicable)
  • CPR/First Aid certifications (if required)
  • Any client-required certifications or credentials
• Notify management immediately of any expired credentials or certifications.
• Notify management when officer credentials or certifications are within ninety (90) days of expiration to assist in compliance tracking and renewal scheduling.
• If an officer is found working with expired credentials, certifications, or licensing, the Field Supervisor is authorized and required to immediately remove the officer from duty and the assigned post. The Field Supervisor shall assume coverage responsibilities for the affected post until the scheduled end of the shift or until properly credentialed relief personnel arrive. Operations Management and/or dispatch must be notified immediately so permanent coverage, or replacement staffing can be coordinated.

• Assist operations personnel, account managers, and area managers in locating staffing coverage for open or vacant shifts.
• Respond to urgent staffing shortages and operational emergencies as directed.
• Stand post for vacant or uncovered shifts during the supervisor’s tour of duty when necessary.
• Supervisors may be held over for operational necessity up to a maximum of sixteen (16) total working hours.
• Field Supervisors may be required to report early to cover emergency vacancies occurring within two (2) hours prior to the start of their scheduled shift provided proper notice is given.
• Supervisors are expected to remain operationally available and responsive during assigned working hours.

• Serve as the first level of field escalation for officer concerns, incidents, and operational issues.
• Troubleshoot field-related issues involving:
  • Officer performance
  • Site access concerns
  • Scheduling conflicts
  • Equipment issues
  • Client complaints
  • Interpersonal conflicts between officers
• Provide guidance and corrective coaching when appropriate.
• Escalate serious operational, disciplinary, or client-related concerns to Area Managers and/or Account Managers in a timely manner.
• Document operational deficiencies, policy violations, and significant incidents through company reporting procedures.

• This position requires frequent travel between assigned client…