Protection Officer

Hampton, Virginia

The Protection Officer I RMHRC works under the supervision of the RMHRC Supervisor. The officer performs functions to protect facility and personnel from property loss and criminal activity. Provides services and assistance, as outlined by policies and procedures and directed by Management, to make the facility safe for employees, patients and visitors and to meet the expectations of Riverside Health.

• Respond with flexibility to changes and adapt to varying work assignments. Monitor fire, intrusion, duress, and security alarm systems and respond as appropriate. Maintain a working knowledge of Genetec access and video systems, including Worx Hub Function in emergency circumstances as directed. Operate communications equipment in keeping with assigned duties.
• Maintain positive public relations with the community. Escort employees, visitors, and patients as requested. Assist with transportation and lifting of patients. Assist with contraband searching/wandering. Direct and assist patients, visitors, employees, contractors, and other members of the public to the appropriate parking areas and entrance of the facility. Assist with employee, contractor, and visitor badging, ensuring all persons are in compliance with established policies.
• Makes rounds on the interior and exterior of the campus to prevent and detect criminal activity. Write traffic warnings and incident reports. Ensure radio equipment, Vocera, and PPE are in working order and report deficiencies to the supervisor.
• Demonstrate the ability to work with new employees/co‑workers to enhance retention and help reduce turnover. Communicate reliably and accurately with all team members. Demonstrate teamwork and the ability to maintain an environment of excellence. Reflect values consistent with the Riverside Care Difference.
• Keep files and SOPs current. Make written reports of incidents or unusual circumstances encountered while on duty, including safety and fire hazards. Provide appropriate and detailed information in reports for quality monitoring through rCare and pass downs.
• Safety Practices – Bring to the attention of the RMHRC Supervisor any accidents, injuries, safety matters, or protection problems. Complete computer‑based training and other employee training modules necessary to remain up to date on safety issues, procedures, and processes. Identify opportunities for service improvement and participate in process improvement and departmental in‑services. Ensure safe practices as referenced in the National Patient Safety Goals and accordance with RHS policies and procedures.
  
  Keep work area neat, clean, and compliant with RHS, NFPA, ISO, DNV, and State safety standards.
• Demonstrate ability to prioritize and accomplish assignments with accuracy and timeliness (work assignments completed by deadlines, minimal customer complaints). Adhere to policy and procedure. Maintain logs, input work orders into Worx Hub, complete training modules, and keep equipment such as fire extinguishers, radios, Genetec, and Worx Hub in working order. Initiate performance improvement efforts, monitoring, reviewing goals, accomplishments, policies, and procedures.

Education

• High School Diploma or GED, (Preferred)

Experience

• 1 year prior experience with security in a health care or other setting (Preferred)

Skills and Abilities

• Ability to prioritize and accomplish assignments with accuracy and timeliness (work assignments completed by deadlines, minimal customer complaints)
• Ability to respond with flexibility to changes and adapt to varying work assignments
• Ability to communicate reliably and accurately with all members of the team

Licenses and Certifications

• CPR/BLS Certification – American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 90 days (Required)
• Certified Auto External Defibrillator (AED) – American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC). If CPR is not BLS certification, AED is also required within 90 days (Required)
• Certified Crisis Prevention (CPI) – The Crisis Prevention Institute (CPI) Required within 15 days of hire (Required)