Control Center Operator - Sheriff

Function

The purpose of this class is to monitor and control security operations within court and detention facilities by operating electronic security systems, controlling inmate movement, maintaining security logs and records, monitoring alarms and surveillance equipment, and ensuring the safety and security of inmates, staff, visitors, and court personnel. Incumbents perform security-related duties under the supervision of a Sergeant and are responsible for maintaining constant awareness of facility operations and responding appropriately to emergencies.

• Monitor surveillance cameras, alarms, electronic doors, gates, locks, and intercom systems.
• Control inmate movement and maintain security within restricted areas.
• Screen visitors, staff, and vehicles entering secure facilities.
• Maintain accurate logs, reports, inmate movement records, and security documentation.
• Respond to security incidents and communicate with deputies, supervisors, and emergency personnel.
• Issue and track facility keys, radios, and security equipment.
• Observe and report unusual inmate behavior, medical concerns, or security risks.
• Conduct routine security checks and ensure proper operation of control center equipment.
• Maintain confidentiality while following all applicable policies, procedures, and regulations.

• Any combination of education and experience equivalent to graduation from high school.
• Experience in corrections, law enforcement, dispatching, security operations, or a related field is preferred.
• Must have and maintain Dispatch Certification through the Virginia Department of Criminal Justice Services (VDCJS) within the timeframe established by the Sheriff's Office.
• Must successfully pass a background check before any offer of employment or promotion.
• This position is safety-sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must possess a valid driver's license and maintain a satisfactory driving record based on the City of Hampton's criteria if required for assigned duties.

• The incumbent may be considered “essential personnel” during city emergencies or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

• Sentara Health Medical Insurance
• Optum Rx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard:
  Accident and Critical Illness
• Trust Mark Universal Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation . For more information, see the ICMA-RC website.

Training and Career Development:
The Employee Education Assistance Program encourages employee development through educational programs leading to a degree, skilled craft or trade training leading to a certificate or license, and coursework to renew and update skills. Eligibility criteria apply. The City offers training opportunities in technology, leadership, supervisory, and other areas of government/business knowledge and skill development.

Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis to reduce the amount of tax the employee pays.

The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family , or Sentara EAP website).

Direct deposit into most banks is a convenient finance feature.

Savings bonds are available to the City's workforce.

Employees are covered for Workers' Compensation where appropriate.