Community Outreach Case Manager – Suicide Prevention

• Report to the Program Director
• Create partnerships and linkages and identify individuals needing services
• Coordinate Veterans Program outreach, including outreach planning and scheduled visits to VA facilities, shelters, and community locations
• Develop communications and updates with the VA and community providers
• Screen potential participants for eligibility using VA-approved forms and verify veteran and income status
• Provide or arrange suicide prevention outreach, mental health screening, education, clinical emergency treatment, case management, peer support, and benefits assistance
• Connect individuals and families with VA, federal, state, local, and mainstream resources
• Assist with emergent health care, daily living, financial planning, transportation, legal, childcare, and related needs
• Communicate confidentially with the service team to address service and support issues
• Participate in supervision, staff and Project Management Team meetings, trainings, and collaborative planning
• Attend monthly community outreach meetings
• Assist people experiencing homelessness with accessing resources, making referrals, and pursuing shelter or permanent housing
• Maintain computerized client records, daily activity logs, mileage logs, and other reports
• Operate and maintain a van/shuttle when needed, including inspections and safety conditions
• Conduct frequent outreach visits to build trust and program participation
• Research community resources and advocate for veterans facing barriers
• Integrate the program with homeless services, veteran services, behavioral health, and other programs
• Travel throughout the community and local sites
• Provide community stabilization support and immediate mental health services during crises
• Help reduce hospitalization utilization, law enforcement contact, and recidivism

• Bachelor's degree in Human Services or related field required
• 3 to 5 years of experience working in outreach
• Experience working with Veterans or people who have mental health, substance use, or IDD concerns
• Ability to explain an agency's purpose, programs, and operations
• Knowledge of available community resources
• Mission-driven, self-starting approach
• Excellent computer skills in Microsoft Office and office products
• Excellent written and verbal communication skills
• Proven ability for conflict resolution
• Ability to safely operate a motor vehicle
• Ability to travel to assigned locations and perform required physical activities
• Bilingual in any language is a plus

Demonstrates expertise in outreach coordination, community resource integration, and veteran services, with a strong focus on mental health support and crisis intervention. Proficient in managing client records and providing comprehensive assistance to individuals facing barriers to care.

• Outreach Coordination
• Veteran Services Experience
• Mental Health Screening
• Community Resource Knowledge
• Conflict Resolution

• Client Record Management
• Crisis Intervention
• Eligibility Screening
• Case Management
• Transportation Assistance

• Excellent Communication Skills
• Mission-Driven Approach
• Self-Starting Attitude
• Trust Building
• Conflict Resolution

• Veterans Program
• Community Outreach
• Homeless Services
• Behavioral Health
• Emergency Treatment

• Microsoft Office
• Computerized Client Records