Project Engineer, Technical Support

Overview

Eaton’s Electrical division is currently seeking a Project Engineer. This position is remote based in the Central region of the US including but not limited to the greater Detroit, Michigan, Indianapolis, Indiana, and Cleveland, OH. Anticipated travel for this role is up to 50%.

The expected annual salary range for this role is $86,000 - $126,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

This position will be strategically based across the continental United States and supporting customers and field service engineers. This position supports positive customer experience through a proactive approach to project support and issue resolution. This position leverages centralized resources to manage documentation and resolve issues and builds relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks and collaborates with the onsite field team.

This position will also work closely with the project managers within our strategic accounts function.

• Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth.
• Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
• Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation.
• Tools including a company vehicle, laptop, hand tools, meters and smartphone.
• Award winning efforts to recruit and support military veterans and their families

• Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience
• Minimum of two (2) years of customer facing project coordination experience
• Must reside within the Central region of the United States
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

• Associates degree in Engineering or other technical field
• Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
• Electrical industry expertise and product knowledge
• Prior experience working with contractors and project coordination
• Proficiency in applications required for job function (Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365)
• Experience with Uniterruptable Power Supply (UPS)

• Develop and maintain relationships with internal and external customers for assigned projects
• Initiate escalation calls with technical support to ensure timeline resolution
• Leverage centralized resources to manage projects
• Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians
• Manage work orders to completion and collaborate with finance for invoicing
• Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals)
• Serve as the customer’s advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required
• Pursue continuous learning of products and applications related to CPS UPS’s, and Data Center Product Distribution (DCPD) products
• Provide daily updates to project managers on the status of the projects
• Manage…